IT Professional

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: IT Professional

Location(s): Orlando, FL

Work Schedule:

• Standard business hours (approximately 8:00 AM - 5:00 PM ET/CT).
• No travel required.

Experience Required:

• 2+ years of relevant IT support experience (or Master's entry level).
• Tier 2 Help Desk, Desktop Support, or Mobility Support experience.
• Experience supporting enterprise mobile devices.

Primary Responsibilities:

• Provide Tier 2 support for approximately 10,000 mobile device users.
• Troubleshoot and resolve mobile device issues including:
  • Lost or damaged devices
  • Phone activations and replacements
  • Mobile service interruptions
  • Connectivity and access issues
• Manage incidents and service requests using ServiceNow.
• Support device provisioning, phone swaps, and activations.
• Work with mobile carrier administration portals.
• Support Mobile Device Management (MDM) environments.
• Assist with migration from a mobile ordering portal to ServiceNow.
• Perform technical troubleshooting while maintaining strong customer service.
• Participate in testing, process improvements, and IT change initiatives.
• Support IT security and change management processes.
• Coordinate with vendors and internal IT teams when required.
• Monitor IT performance and resolve non-routine technical issues.

Required Technical Skills:

• Tier 2 Help Desk support
• Mobile device troubleshooting
• iPhone/iPad support
• Samsung device support
• ServiceNow
• Mobile device provisioning and activation
• Mobile carrier portal administration
• Customer support
• Ticket management
• Technical troubleshooting

Preferred Skills:

• Microsoft Intune
• Mobile Device Management (MDM)
• Telecom/Mobility administration
• Desktop Support
• Enterprise mobility support
• ServiceNow implementation experience

Core Competencies:

• Problem-solving
• Customer service
• Communication
• Ability to learn new technologies quickly
• Process improvement
• Documentation
• Team collaboration
• Independent work
• Time management

Top Skills Identified by Hiring Manager:

1. Mobility support
2. Telecom/carrier portal experience
3. ServiceNow
4. Microsoft Intune or MDM
5. Tier 2 Help Desk troubleshooting

Ideal Candidate Profile:
A Tier 2 Help Desk or Desktop Support professional with experience supporting enterprise mobile devices, mobile carrier services, ServiceNow ticketing, and Mobile Device Management (preferably Microsoft Intune). The ideal candidate has strong troubleshooting skills, excellent customer service, and can quickly adapt to new processes and technologies.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.