Health Information Manager

Reporting to the Director of Compliance and Health Informatics, the Health Information Manager leads the health records function at Cornell Health, overseeing daily operations, staff supervision, and the integrity of health information systems. This role ensures compliance with federal, state, and university regulations, including HIPAA and accreditation standards, by developing, implementing, and maintaining policies, procedures, and workflows governing health information management. It also oversees the lifecycle of patient records-both electronic and paper-ensuring accuracy, confidentiality, accessibility, and proper retention. The Health Information Manager is responsible for monitoring and auditing health information systems and processes to ensure data privacy, security, and regulatory compliance, and supports investigations related to health records incidents and patient concerns. Serving as a subject matter expert, this role advises on documentation standards, information access and disclosure, and data governance, and leads responses to audits and legal requests while supporting compliant information sharing across systems and partners. This role involves collaboration with internal and external stakeholders, including medical and counseling providers, administrators, Cornell's Office of General Counsel, and external healthcare organizations.

In addition, the role provides leadership in electronic health record (EHR) optimization, partnering with technical teams to improve workflows, reduce documentation errors, and support system enhancements. The Health Information Manager trains and mentors staff, oversees hiring and performance management, and fosters a collaborative, high-performing team environment. The position also contributes to organizational initiatives, including immunization compliance efforts, training programs, and cross-functional committees.

Success Factors

• Expertise in current federal, state regulations, including HIPAA and CFR 42, as well as University policies and procedures related to the treatment of student records.
• Expertise in the standards of medical and counseling documentation.
• Demonstrated organization, facilitation, communication and presentation skills.
• Display sound judgement in decision making
• Must be able to manage multiple tasks under time constraints, model strong service orientation and promote team cooperation
• Attention to detail in identifying errors and inconsistencies and ability to identify and remediate any contributing workflow processes.
• Ability to communicate information clearly and consistently to diverse audiences
• Must be able to collaborate effectively, serving as a liaison between different departments and stakeholders.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications:

• Bachelor's degree and current certification as a Registered Health Information Administrator (RHIA).
• Minimum of three (3) years of experience in health information management
• Demonstrated expertise in healthcare-related legal and regulatory mandates and accrediting standards.
• Proficiency with healthcare-related information systems and software applications, particularly in document management and transmission.
• Knowledge of and ability to apply principles of Health Information Management, project management and change management.
• Demonstrated skill in understanding cultural differences.

Preferred Qualifications:

• Two (2) years of supervisory experience with a demonstrated ability to lead and manage a team.
• Experience supporting a health system/medical center or integrated multi-disciplinary practice (Primary Care/CAPS/PT/SUD (substance use disorder)).
• Experience with Joint Commission or AAAHC accreditation process.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

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• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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