Vice President, IT Operations, Services & Program Management

Location Address:

Summary:

Job Description:

Enterprise Program Management

• Lead and mature the IT Program Management Office, including a team of program and project management professionals.

• Establish consistent standards for project intake, governance, prioritization, delivery discipline, resource planning, risk management, and executive reporting.

• Oversee execution of complex technology initiatives across clinical, operational, infrastructure, digital, cybersecurity, AI, and modernization domains.

• Drive accountability for timelines, scope, budget, dependencies, escalations, and value realization.

• Partner with clinical, operational, and business leaders to ensure technology programs are delivered effectively and adopted successfully.

• Bring strong experience managing healthcare delivery technology projects; Epic implementation, upgrade, or optimization experience is strongly preferred.

IT Service Management

• Lead IT Service Management, including a team of professionals.

• Mature enterprise practices for incident, problem, change, request, knowledge, and service catalog management.

• Establish service performance metrics, dashboards, operating rhythms, and continual improvement practices.

• Improve consistency, transparency, and accountability in how IT services are delivered and supported.

IT End-user Services

• Lead IT End-user Services, including 12 professionals responsible for end-user technology and workforce productivity services.

• Improve the experience, reliability, adoption, and support model for enterprise workforce technology.

• Partner across Infrastructure, Cybersecurity, Applications, and Digital teams to deliver secure, reliable, and user-centered technology services.

Office of the CITO

• Serve as the operational leader for the Office of the CITO.

• Translate technology priorities into execution plans, governance routines, dashboards, and leadership communications.

• Coordinate portfolio reviews, executive updates, operational cadences, and cross-functional issue resolution.

• Lead ongoing improvement of the Technology operating model, including team structure, delivery practices, vendor governance, and service maturity.

Additional Job Description:

• 18+ years of progressive leadership experience in healthcare IT environments.

• Demonstrated success leading enterprise PMO, technology delivery, IT operations, client services, or service management functions.

• Strong background managing complex healthcare technology programs; Epic experience strongly preferred.

• Experience leading teams of directors, managers and professionals across multiple functions.

• Strong financial acumen with experience managing budgets, vendor spend, business cases, and value realization.

• Excellent executive communication, stakeholder management, and organizational leadership skills.

• Proven ability to build high-performing teams, improve operating discipline, and drive measurable outcomes.

• Commitment to the mission and values of Presbyterian Healthcare Services.

Benefits
Benefits are effective day-one (for .45 FTE and above) and include:

• Competitive salaries
• Full medical, dental and vision insurance
• Flexible spending accounts (FSAs)
• Free wellness programs
• Paid time off (PTO)
• Retirement plans, including matching employer contributions
• Continuing education and career development opportunities
• Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system ofnine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history-and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.