Senior Office Support Assistant

Alumni

The Alumni Engagement Specialist supports the planning, coordination, marketing, and execution of alumni and student engagement programs and events that advance the Mizzou Alumni Association's strategic priorities. This position contributes to the success of alumni relations initiatives by creating meaningful Mizzou experiences, strengthening alumni and student connections, supporting volunteer engagement, and delivering exceptional service through event management, communications, project coordination, financial administration, and customer service.

Key Responsibilities
* Support alumni and student engagement programs, including Homecoming, Summer Welcome, Legacy, Student Network, awards and recognition programs, affinity groups, volunteer engagement initiatives, and other alumni programs that strengthen connections to Mizzou and advance alumni engagement goals.
* Coordinate program logistics, communications, registrations, vendor relationships, inventory management, and participant tracking for a variety of events and programs designed to create meaningful alumni and student experiences.
* Manage project workflows and communications through ClickUp and other project management tools to ensure timely completion of program deliverables and support efficient, data-informed operations.
* Provide administrative and operational support for the Touring Tigers travel program, including traveler communications, reservation processing, inventory management, website updates, and program tracking.
* Develop and distribute marketing and communication materials, including website content, email campaigns, newsletters, event promotions, signage, graphics, and digital content that increase participation and elevate visibility of alumni programs and initiatives.
* Manage online event registrations, forms, participant records, and reporting through university systems and software platforms to support program evaluation and continuous improvement.
* Provide on-site event support, including event setup, registration, guest engagement, audiovisual coordination, vendor management, hospitality, and post-event follow-up to ensure exceptional participant experiences.
* Perform financial and administrative duties, including budget reconciliation, deposits, payment processing, internal transfers, reporting, and data collection.
* Deliver exceptional customer service by responding to phone, email, and in-person inquiries from alumni, students, donors, volunteers, and university constituents while fostering a welcoming and service-oriented environment.
* Collaborate with campus partners, vendors, student leaders, volunteers, and internal teams to enhance alumni engagement, student programming, volunteer initiatives, and affinity-based connections.

Monday - Friday 8am-5pm with some occasional events

Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

* Strong organizational, communication, and project management skills.
* Experience coordinating events, programs, volunteer initiatives, or customer-facing experiences.
* Ability to manage multiple priorities and deadlines in a fast-paced environment.
* Proficiency with Microsoft Office and database, registration, CRM, or project management software.
* Experience with marketing, communications, social media, or graphic design tools is preferred.
* Commitment to delivering exceptional constituent experiences and building meaningful relationships.
* Willingness to work occasional evenings and weekends in support of events and programs

Salary Range: $18.00-$20.84 hourly

Grade: GGS-7

University Title: Senior Office Support Assistant

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Resume and Cover Letter

Employment visa sponsorship is not available for this position.

Our benefits:
As one of Missouri's largest employers, MU staff members enjoy exceptionally competitive health, PTO and retirement plans. A few highlights:
* Health Insurance -Three plans to choose from, including our Custom Network Plan; a cost-effective insurance option that utilizes our extensive network of MU-affiliated hospitals, clinics and pharmacies.
* HSA - UM provides between $400 - $1200 in contributions to health savings accounts, depending on plans and dependents
* Dental - 100% coverage for preventative care, with no restrictions on network or non-network providers
* Vision - $0 copays on frames and contact lenses along with a $140 allowance, and a $10 copay on yearly eye exams.
* Retirement - UM will match 100% of up to 8% of eligible pay contributed to a 457(b), with a three-year vesting period on University contributions.
* Tuition Assistance - Up to 75% of tuition and supplemental fees waived for employees, and 50% waived for spouses and dependents
* Time Off - Personal time off (PTO) as well as 10 paid holidays.
* Winter Break - The university observes a paid holiday for the period between Christmas Day and New Year's Day.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.