Shop/Field Service Lead

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Field Service Lead at Epiroc!

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.

Shop/Field Service - Lead helps to execute the Service Marketing plan and strategy through interaction with the Service Tech group. This role will focus on daily service operations/coordination of technicians while developing technical competency within the group. Additionally, they act as the senior technical advisor to the group, and travel with technicians as needed to aid speedy resolution of highly technical issues. Shop/Field Service Leads provide additional focus on customer issue resolution management processes throughout the location's customer base and work within the established structure to provide improved communication, technical support and service presence.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Work Type: Onsite

Responsibilities:

• Develop and promote the service aspect of our business to best generate profitable service revenues. Coordinate all service resources as required to achieve targeted goals and objectives
• Support the direction, coordination and evaluation of the service technicians. Implement procedures to ensure that all service activities are performed in an organized and structured manner. Organize, document and maintain procedures for all Service functions
• Ensure competence development on product, technical and administrative training issues. Serve as a subject matter expert for other service technicians, support with their training and development
• Assist with warranty issues including documentation in order to provide quality feedback to Product Companies
• Communicating progress of work order status and other relevant activities to the Customer and Service Manager through daily service reports or relevant forms, e-mail and telephone communication.
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact

Requirements:

• The successful candidate should have a minimum of a Certificate of Completion from a Technical or Trade School, 5-7+ years of related experience and/or training, or an equivalent combination of education and experience
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates
• The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics
• Maintain a valid driver's license; a good driving record is required. If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass allrequirements necessary to obtain a Commercial Driver's License (CDL) for Departmentof Transportation (DOT) purposes; Employees must be at least 18 years of age to drivecommercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must beat least 21 years old to drive commercial vehicles across state lines (interstate)

• The successful candidate should have intermediate computer skills, have advancedknowledge of Epiroc equipment, previous work experience demonstrating a strongmechanical aptitude, good work ethic, be an expert at reading hydraulic, 24-voltschematics, and Rig Control Systems (RCS)
• Completed TL1, TL2 and Safe Start Modules 1-5 trainings
• Travel is required in this position

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the job's specific requirements and the candidate's circumstances.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.