New

PIA P&C Support Specialist (Tier II)

Aleron
United States, New York, Rochester
Jul 14, 2026
Description Job Title: PIA P&C Support Specialist (Tier II) Location: Rochester, NY Employment Type: Temp (6 Months) Industry: Business Process Outsourcing Compensation: $17.00-$18.00/Hour Schedule: 40 Hours/Week About the Opportunity: Deliver advanced support to internal teams and external clients across a broad portfolio of Property & Casualty insurance products. Research, troubleshoot, and resolve product and service inquiries while ensuring a high level of customer satisfaction. Maintain accurate documentation, collaborate with cross-functional teams, and recommend process improvements. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability. Opportunity to grow your career with a global workforce solutions leader serving multiple industries. People-first environment that encourages employees to bring their authentic selves to work. Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates. Why This Opportunity is Exciting: This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Provide Tier II support for Property & Casualty insurance products, including workers' compensation, ERISA, bonds, BOP, and EPLI. Respond to inbound inquiries and place outbound calls to support clients and business operations. Investigate, troubleshoot, and resolve complex product and service issues. Escalate unresolved technical or product-related issues to the appropriate teams when needed. Maintain detailed and accurate records of client interactions and case resolutions. Build and maintain positive relationships with clients, insurance carriers, and internal stakeholders. Use multiple internal systems and external carrier websites to research and resolve customer inquiries. Stay current on product updates, regulatory changes, industry developments, and participate in training and special projects. Job Requirements What You'll Bring: High School Diploma or GED 2+ years of experience in customer service or the insurance industry. What Sets You Apart: Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client. Additional Information: Upon offer of employment, the individual will be subject to a background check. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply