Manager II, Business Process Optimization

Overview

Oversees multiple Business Optimization teams or a large function responsible for delivering process improvement initiatives. Translates strategic goals into operational plans, manages cross-functional projects, and ensures alignment with enterprise priorities. Provides tactical leadership and subject matter expertise to drive efficiency, compliance, and measurable business outcomes.

Responsibilities

• Translate strategic BPO goals into operational plans and team priorities.
• Manage multiple teams or specialized units of analysts in executing process improvement initiatives.
• Manage cross-functional optimization projects, ensuring alignment with business objectives and timelines.
• Establish value assessment criteria and ensure consistent application across multiple teams or functions.
• Develop business cases and ROI models for process investments.
• Identify and resolve complex operational challenges using data-driven insights.
• Establish and monitor KPIs to evaluate process performance and improvement impact.
• Guide the implementation of automation and process redesign efforts.
• Ensure compliance with internal policies and external regulations.
• Collaborate with senior leaders to align initiatives with enterprise goals.
• Mentor team leads and prepare successors for leadership roles.
• Contribute to short-term strategic planning and resource allocation.
• Champion process improvement adoption across the organization.
• Evaluate and implement industry best practices to enhance operational efficiency and member experience.
• May perform other duties as assigned.

Qualifications

• 7+ years of experience in a process optimization function or related experience with demonstrated success in managing enterprise/functional area efficiencies.
• 3+ years of management experience.
• Broad knowledge of applicable federal and state laws, rules and regulations.
• Broad knowledge of banking/financial industry trends, products and services.
• Strong ability to translate strategic goals into operational process improvement plans.
• Significant progressively responsible experience leading and managing business optimization teams, preferably in a large financial institution, including operational and regulatory controls.
• Advanced experience in business case development and ROI modeling.
• Ability to evaluate and redesign processes to improve efficiency, reduce risk, and enhance service.
• Proficiency in applying Lean Six Sigma and other methodologies to drive measurable outcomes.
• Skill in managing multiple teams and ensuring alignment with enterprise priorities.
• Broad understanding of how process optimization impacts financial performance and compliance.
• Ability to resolve high-impact operational challenges using data-driven insights.
• Effective communication skills for presenting findings and influencing senior stakeholders.
• Commitment to developing leadership capabilities within the team through coaching and mentoring.
• Proven ability to manage large-scale projects and allocate resources effectively.
• Bachelor's degree in related field or equivalent combination of training, education and experience.

Desired Qualifications

• Master's Degree in related field or equivalent combination of training, education and experience.
• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us