Care Coordinator, Outpatient Operations

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK: Join Memorial Sloan Kettering Cancer Center (MSK) and make a meaningful impact in the lives of people affected by cancer. We are seeking a Care Coordinator to join our Counseling Center team. MSK counselors provide support to individuals, couples, and families, both in outpatient settings and during hospital stays. We welcome all people with cancer, whether they receive care at MSK or another institution.

If you are passionate about delivering an exceptional patient experience and enjoy working collaboratively in a healthcare environment, we encourage you to apply.

Role Overview:

• Serve as a primary point of contact for patients and clients, ensuring a welcoming, efficient, and supportive experience
• Greet clients and provide assistance upon arrival
• Communicate wait times, scheduling updates, and service information
• Explain center policies related to payments, cancellations, and attendance
• Answer incoming calls, screen for appropriate services, and schedule appointments
• Respond to patient inquiries through the Patient Portal
• Support virtual mind-body and exercise programs, including enrollment and technical assistance
• Reconcile daily financial transactions and prepare deposits
• Collaborate with team members to resolve client concerns and support overall operations

Key Qualifications:

• Minimum of 2 years of relevant experience, preferably in a patient-facing healthcare setting
• Demonstrated commitment to providing outstanding customer service
• Interest in behavioral health, counseling services, integrative medicine, or patient support programs
• Strong administrative and organizational skills

Core Skills:

• Excellent communication and interpersonal skills
• Ability to build collaborative relationships and work effectively within a team
• Adaptability and flexibility in a dynamic healthcare environment
• Strong problem-solving and customer service orientation
• Proficiency with technology and digital systems
• Commitment to continuous learning and professional growth

Additional Information:

• Hours: Monday - Friday, 9 am - 5 pm
• Training: On-site training for 3 months, hybrid schedule after training
• Location: 160 E. 53rd Street
• Reporting to the Manager

Helpful Links:

• Compensation Philosophy
• Benefits

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.