HEALTH PARTNERS DIRECTOR OPERATIONS

General Purpose of Job:

The Director -Operations is responsible for overseeing the operational aspects of ambulatory clinics and ancillary facilities associated with their scope of responsibility. This entails supervising direct report management personnel and collaborating closely with all other regional management group (RMG) management functions and centralized corporate functions supporting the RMG.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• The Director -Operations is responsible for achieving effective and efficient ambulatory clinic operations within their defined scope.
• Under direction of Market Director Operations (MDO) the Director may partner with the Market Medical Director (MMD) and Market APP Lead (MAL) as needed on clinical matters.
• Maintain a consistent and productive culture across responsible departments that prioritizes collaboration, respect and accountability.
• Collaborate with Michigan Medicine (MM) and University of Michigan Medicine Medical Group (UMMG) operations leaders and academic clinical department administrators to implement strategic alignment and best practices across ambulatory clinic operations.
• Evaluate opportunities for clinical integration and patient centeredness consistent with the mission, vision, values and goals of the health system. Identifies and develops new business opportunities and practice marketing strategies.
• Support identification and implementation of strategies for responsible departments' services quality, growth, and expansion.
• Responsible for achieving responsible departments' annual operating budgets and performance measure expectations associated with the ambulatory clinic operations.
• Support the MDO to identify scope location and service expansion opportunities, contribute to feasibility planning, and lead implementation of approved plans.
• Support operational implementation of UM-H Corp and Michigan Medicine patient quality and safety programs, compliance programs, population health programs, and other initiatives that impact clinical operations.

• Enhance employee engagement and fosters a culture of collaboration and enthusiasm, with commitment to patient-centered, top-of-license, team-based care.
• Embraces the importance of system collaboration and works effectively with Regional Medical Group (RMG) departments, UM-H Corp Hospital Leaders, Department Administrators, colleagues and senior management to achieve system goals.