Telehealth Practice Manager

Practice Operations & Workflow

Manage the day-to-day operations of the telehealth practice across multiple states, ensuring efficient, patient-centered delivery of virtual care.
• Design, implement, and continuously improve clinical and administrative workflows-including intake, scheduling, visit preparation, documentation support, and follow-up-to support quality, access, and provider efficiency at scale.
• Own patient scheduling and intake operations, including new-patient onboarding, appointment coordination, access and wait-time management, and no-show/rescheduling processes.
• Manage the patient consent process, ensuring informed consent, telehealth-specific consents, and required disclosures are captured and documented in accordance with state and payer requirements.
• Establish and monitor follow-up and care-continuity processes so patients receive timely follow-up visits, results communication, and coordination back to their care teams.
• Build standardized operating procedures, playbooks, and templates that can be replicated as the practice expands into new markets.

Multi-State Licensure & Telehealth Regulatory Compliance

• Coordinate provider licensure, credentialing, and payer enrollment across states, partnering with credentialing, HR, and legal teams to ensure providers are appropriately licensed for each state in which they deliver care.
• Track and maintain compliance with state-specific telehealth regulations, including modality requirements, originating-site rules, consent laws, prescribing restrictions, and cross-state practice requirements.
• Monitor changes in federal and state telehealth policy and translate them into operational updates to workflows, consents, and provider guidance.
• Maintain licensure, DEA, and credentialing calendars to prevent lapses that could interrupt patient care or billing.

Billing & Revenue Cycle Compliance

• Ensure telehealth visits are documented, coded, and billed in compliance with Medicare, Medicaid, and commercial payer telehealth rules across states.
• Support accurate billing for care-management and technology-enabled services-such as CCM, APCM, RPM, and TCM-including eligibility, documentation, and time or event capture requirements.
• Partner with revenue cycle and billing teams to monitor claim accuracy, denials, and place-of-service and modifier requirements specific to telehealth.
• Support charge capture, documentation completeness, and audit readiness in coordination with the compliance team.

Provider & Partner Collaboration

• Serve as the operational point of contact for physicians and advanced practice providers, supporting scheduling, coverage, productivity, and day-to-day issue resolution.
• Collaborate closely with other BrightSpring Health Services businesses, such as Home Health, to coordinate referrals, shared patients, visit timing, and care transitions across settings.
• Partner with external care settings and referral sources-including skilled nursing facilities (SNFs), assisted living facilities (ALFs), and health system partners-together with primary care and care management teams, to integrate telehealth into the broader care model.
• Support onboarding and ongoing management of SNF, ALF, and health system partners as the practice scales, including workflow alignment, designated points of contact, and shared service expectations.
• Communicate regularly with central operations, clinical leadership, and cross-functional teams, including IT, compliance, credentialing, and billing.

Performance, Quality & Growth

• Track and report operational KPIs-access and wait times, visit volumes, provider utilization and productivity, documentation timeliness, consent and follow-up completion, and billing-compliance metrics.
• Support documentation quality and quality-measure performance, partnering with clinical and quality teams on accurate capture, reporting, and improvement.
• Identify and lead process-improvement initiatives to increase efficiency, quality, and the patient and provider experience.
• Support expansion of the telehealth practice into new states, markets, and facility and health system partnerships, including operational readiness, workflow build-out, and staffing coordination.
• Support technology-supported care operations-telehealth platform, remote patient monitoring, EHR workflows, and scheduling systems-partnering with IT and vendors to resolve issues and optimize the virtual care experience.
• Participate in required trainings, meetings, performance reviews, and leadership forums as directed by senior leadership.