Job Title: Technical Product Manager
Location: Austin, TX/Cupertino, CA (Hybrid)
Duration: 2 Months
Job
Summary
We're looking for an exceptional Technical Product Manager to support the development of Expert - an AI/ML-powered decision support web application transforming how Channel Sales teams surface insights and act on data.
You will sit at the intersection of AI/ML, data, and business strategy - translating complex technical capabilities into elegant, impactful product experiences. You bring deep technical fluency, strong product instincts, and the ability to earn the trust of world-class engineers, data scientists, and business stakeholders alike.
Description
- Serve as the unifying thread between business strategy and engineering execution - anchoring user needs and business goals while partnering with ML engineers, full-stack developers, data scientists, and designers to build and scale Expert.
- Support the product vision, strategy, and multi-year roadmap - from AI/ML capabilities and data foundations to user-facing features.
- Author clear, detailed product and technical specifications that give engineering and data science teams everything they need to build with confidence.
- Support the design of Expert's AI-powered features: query understanding, intelligent retrieval, answer generation, confidence signaling, and feedback loops.
- Define and monitor success metrics spanning both product and technical outcomes.
- Communicate product strategy, roadmap, and technical trade-offs clearly to stakeholders at all levels, from engineering teams to senior leadership.
- Partner with Sales, Finance, Product Marketing, Legal, and IS&T to deliver a cohesive and impactful product experience from end to end.
Responsibilities
- Drive product and technical vision - Support Expert's roadmap from AI/ML investments to user-facing features. Define the product strategy, not just the feature backlog. Create PRDs, translate into Epics, stories, and tasks, while participating in all agile ceremonies to execute.
- Lead AI/ML feature strategy - Translate business problems into well-defined AI/ML opportunities. Define success criteria, data requirements, and evaluation frameworks. Partner closely with ML engineers and data scientists to guide features from concept to production.
- Simplify the complex - Distill intricate technical and strategic concepts into clear, persuasive language for diverse audiences - translating trade-offs up to leadership and business context down to engineering teams.
- Advocate for the user - Lead discovery with Channel Sales teams through qualitative research, usability testing, and quantitative usage analysis. Ground every investment in demonstrated user need and bring that evidence into technical discussions.
- Keep business tied to all decisions - Define product KPIs and leverage data to drive independent analysis and informed prioritization. Design the instrumentation layer that enables experimentation and outcome measurement.
- Build trust through depth - Engage in technical discussions and write specifications at a level that earns genuine credibility with engineering and data science partners.
Minimum Qualifications
- Strong technical background with hands-on experience in AI/ML product development, data-intensive platforms, or software engineering.
- 5+ years of product management experience, including 3+ years on AI/ML products or data-intensive platforms shipped at scale.
- Hands-on experience shipping production AI/ML features - including defining success criteria, supporting deployment, and measuring outcomes.
- Demonstrated experience with LLM-powered products: built or shipped at least one feature leveraging LLMs, RAG, or generative AI in a production context.
- Data fluency; comfortable working directly with data to explore, analyze, and support independent decision-making.
- Experience writing clear, detailed product and technical specifications that engineering teams can build from directly.
- Demonstrated ability to engage meaningfully in technical planning and design discussions, and to evaluate engineering trade-offs.
- Track record of owning both product outcomes and AI/ML performance metrics simultaneously.
- Strong written and verbal communication skills with the ability to flex between highly technical and executive audiences.
Preferred Qualifications
- MS or PhD in Computer Science, Machine Learning, Data Science, NLP, or related technical field.
- Familiarity with agentic AI concepts and emerging AI system design patterns.
- Background in enterprise sales analytics, revenue intelligence, or channel partner ecosystems.
- Familiarity with vector databases and semantic search systems.
- Experience defining or working with LLM evaluation approaches and quality measurement.
- Familiarity with data pipeline orchestration, streaming architectures, and real-time feature serving.
- Data-driven decision maker - Comfortable working directly with data to surface insights, validate hypotheses, and make informed product decisions independently.
- Healthy skeptic of AI - Has strong intuitions about when ML is - and isn't - the right solution; pushes back on AI-for-its-own-sake and holds GenAI work to rigorous success criteria.
- Systems thinker - Considers how decisions ripple across system performance, reliability, and scale.
- Calm under pressure - Brings clarity and steadiness in fast-moving situations.
- Strong communicator - Explains technical ideas clearly and credibly to both engineering teams and senior leadership.
Education
- BS/MS in Computer Science, Software Engineering, Data Science, Machine Learning, or a related technical discipline - or equivalent experience.
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