WIC Intake Specialist

Do you pride yourself on going the extra mile to deliver stellar customer service? As our WIC Intake Specialist, you will have the opportunity to be one of our clients' first encounters.

As a WIC Intake Specialist, you will be the first line of support to clients seeking Women, Infants, and Children (WIC) services. In this role, you will become an expert in determining WIC program eligibility, conducting anthropometric and biochemical screenings, and educating clients on how to use their nutrition benefits.

On-The-Spot Hiring Event:

We're hosting an in-person hiring event for this position! Join us Tuesday, July 21,from1PM to 5PM at our St Mary's WIC location, 3003 W. Thomas Rd, Phoenix, AZ 85017. The cross streets are 31st Ave & Thomas. Bring your resume, walk in, and walk out with a new career at Maricopa County!

About Us

Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! MCDPH's mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Bilingual skills in Spanish/English, reading, writing, and speaking at an advanced proficiency level

• Two years of experience providing public services and interacting with the public

• High school diploma or GED

• An equivalent combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Experience assessing client eligibility for public assistance programs

• Experience with the WIC Supplemental Nutrition Program

Job Contributions

• Assesses WIC program eligibility based on federal regulations and guidelines (e.g., screening and documentation of family income, identification for participants and caregivers, family address, caregiver information level, foster status, and participant category)

• Performs administrative duties such as answering phones, monitoring clinic emails, scheduling appointments, and performing client check-ins

• Performs hemoglobin screening tests using invasive and non-invasive methods, depending on the participant's age, and performs anthropometric measurements (e.g., height, length, and weight) on women, infants, and children

• Provides client-centered information on the specific nutrition benefits provided, vendor and Farmers' Market locations to utilize benefits, and instructions on how to use and redeem nutrition benefits

• Informs clients of their rights and obligations for program participation, documents in client files in the Arizona WIC Health and Nutrition Delivery System (HANDS) computer system, and gathers caregiver written consent using the HANDS computer system and DocuSign

• Participates in annual, ongoing program continuing education training activities based on County, State, and Federal regulations

Working Conditions

• Work is performed indoors with accuracy and attention to detail while handling interruptions in an office setting within a team environment, interacting with a diverse population

• May be assigned to work at various WIC sites

• Ability to exert 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

• Must be able to participate in emergency response training as scheduled and be available to respond as directed in the event of a public health emergency

• Within one month of hire, all employees are required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test