General Manager Operations Support

Position Title: General Manager Operations Support

Position Summary:

The General Manager Operations Support (JFK) reports directly to the Director of JFK Airport Operations and is responsible for driving continuous improvement, enhancing station performance, and ensuring overall operational well-being. This position plays a key role in supporting station leadership through project management, process optimization, and the implementation of initiatives that align with JetBlue's mission and values. The General Manager will foster collaboration across departments, identify opportunities to streamline operations, and lead efforts that strengthen the Crewmember and customer experience. The role requires a forward-thinking leader with strong analytical and interpersonal skills who thrives in a dynamic environment.

Essential Responsibilities:

• Lead and manage station-wide projects and initiatives from conception through implementation, ensuring timely, effective, and compliant execution.
• Serve as a trusted advisor and thought partner to station leadership, providing strategic recommendations and solutions.
• Support the Director of Airport Operations and Station in strategic planning, resource allocation, reporting, and execution of ad-hoc initiatives.
• Build and maintain strong partnerships across internal teams (Airport Ops, Ground Ops, Operations, Safety, Tech Ops, etc.) and external stakeholders (Airport Authorities, TSA, FAA, CBP, OAL handling, and the Port Authority).
• Measure, monitor, and analyze operational and business partner performance metrics to identify trends, address gaps, and drive continuous improvement through standardization, automation, and innovation.
• Identify and implement process improvement opportunities that enhance efficiency, compliance, and customer experience.
• Ensure compliance with safety, regulatory, and company standards across all operational activities.
• Oversee the Ops Support Team and manage relationships with Business Partners, and OAL Handling ensuring contract compliance, service quality, and measurable performance outcomes.
• Partner with Strategic Sourcing, Finance, and Airport Planning to maintain executable financial and performance measures across all contracts.
• Lead business partner reviews, audits, and corrective action plans, ensuring continuous improvement and accountability.
• Manage transitions and onboarding of new or existing business partners, including project timelines and status of communication.
• Maintain and oversee the Airports contract database to ensure accurate reporting and information flow to leadership.
• Support employee engagement, development, and recognition initiatives that enhance morale, teamwork, and career growth.
• Coordinate with JetBlue Accessibility leadership to ensure compliance and timely response to accessibility-related issues.
• Partner with Airport Business Partner Development alongside Strategic Sourcing to support strategic initiatives and long-term planning.
• Other Duties as assigned

Minimum Experience and Qualifications:

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  • High School diploma or General Education Diploma (GED)
  • Five (5) years of airline industry contract experience, finance and/or airport experience
  • Three (3) years in a leadership role managing a team or overseeing business partners (vendors)
  • Ability to communicate clearly, concisely, logically and coherently; both verbally and in writing
  • Able to adapt to a changing environment
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Must be able to acquire and maintain a United States Customs Clearance
  • Available for moderate overnight travel (30%)
  • Currently in possession of a valid passport or equivalent travel in and out of the United States
  • Able to work flexible hours and be available for emergency response and on short notice
  • Must pass pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship
  
  
  
  

Preferred Experience and Qualifications:

• Bachelor's degree in business or related area OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
• Working knowledge of all the areas within airports (Operational and Support Services)
• Three (3) years Project management experience
• Three (3) years Quality Management Experience
• Three (3) years Quantitative analysis experience
• Three (3) years Business partner contract management and negotiation experience
• Three (3) years' Customer service experience, preferably in the airline industry

Crewmember Expectations:

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   • Regular attendance and punctuality
   • Potential need to work flexible hours and be available to respond on short notice
   • Able to maintain a professional appearance
   • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
   • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards.
   • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
   • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System.
   • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
   • Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives.
   • Potential need to work flexible hours and be available to respond on short-notice
   • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
   • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
   
   
   
   

Equipment:

• Computer and other office equipment

Work Environment:

• Normal office environment
• Airport environment subject to weather and elevated noise levels within airports
• Airport ramp environment: the outdoor environment may present weather variations and elevated noise levels
• Able to travel and/or work flexible shifts, including holidays and weekends

Physical Effort:

• Generally not required, 0 pounds, frequently or up to 10 pounds, occasionally (sedentary).

Compensation:

• The base pay range for this position is between $115,000.00 and $158,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.