Product Manager

Position Summary

The Lending Product Manager is responsible for the performance, profitability, and strategic direction of the credit union's Credit Card, Consumer Lending, Home Loans, and Commercial Loans portfolios. This role is not a technical product manager position. Instead, it focuses on market analysis, portfolio performance, pricing optimization, credit trends, and member/business value creation.

The Lending Product Manager partners closely with Consumer Lending, Mortgage, Commercial Lending, Marketing, Finance, Risk, Branch Leadership, and Digital Channels to ensure lending products meet the member's needs, support business growth, and stay competitive in the market.

Key Responsibilities

Product Strategy & Market Positioning

• Own the product lifecycle for Credit Cards, Consumer Lending, Home Loans, and Commercial Loans from concept through retirement.
• Develop and execute strategies to drive portfolio growth, product usage, and member/business value.
• Conduct competitive market research on rates, fees, terms, promotions, and lending trends across all three lending areas.
• Identify opportunities to expand or refine products based on consumer, homeowner, and business needs.

Portfolio & Performance Management

• Monitor performance metrics for Credit Cards, Consumer Lending, Home Loans, and Commercial Loans, including volume, yield, profitability, delinquency, and charge offs.
• Recommend pricing, terms, and promotional strategies that improve product and portfolio performance.
• Partner with Finance to model projected impacts on pricing adjustments or new product introductions.
• Analyze trends across auto, personal loans, credit cards, mortgages, home equity, small business loans, and commercial real estate.

Cross Functional Leadership

• Collaborate with Marketing on campaigns and communication strategies tailored to consumer, homeowner, and business audiences.
• Work with Lending Operations, Mortgage Operations, and Commercial Lending teams to enhance processes and member/business experience.
• Partner with Risk and Compliance to ensure all lending products align with regulatory requirements and credit policy.
• Coordinate with Data & Analytics to build reporting and dashboards for each lending category.

Product Governance & Execution

• Maintain accurate product documentation, disclosures, policies, and marketing assets for all three lending groups.
• Present regular performance updates and strategic recommendations to leadership.
• Support digital and branch channels with product training, rollout coordination, and performance insights.
• Ensure product delivery is consistent across channels and aligned with the credit union's service standards.

Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

Qualifications

Required

• Bachelor's degree in business, Finance, Economics, Marketing, or related field.
• 3-5+ years of experience in product management, lending operations, portfolio management, or financial services.
• Strong analytic skills; ability to interpret financial, performance, and risk data for all lending segments.
• Experience developing pricing or competitive strategies.
• Ability to lead cross-functional work without direct authority.
• Excellent written and verbal communication skills.

Preferred

• Experience in Credit Card, and other lending products like Consumer Lending, Mortgage Lending, or Commercial Lending.
• Familiarity with credit risk metrics and underwriting concepts across multiple lending lines.
• Understanding of digital lending environments and member/business journey design.

What This Role Is Not

• Not a technical PM role.
  • No responsibility for system architecture, APIs, or software development planning.
  • No backlog ownership or participation in sprint planning.
• Not focused on technical requirements gathering-the core function is performance, strategy, analytics, and product outcomes.

Success Measures

• Portfolio growth and profitability for Consumer Lending, Home Loans, and Commercial Loans.
• Improved product competitiveness, conversion rates, and member/business satisfaction.
• Effective rate/fee strategies that balance growth and risk.
• Strengthened internal alignment across all lending and support departments.
• Accurate, data-driven recommendations that guide organizational decisions.

Compensation information: $91,600 to $155,600 annually

Offers are based on experience and education.

APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster http://www1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.