Manager, Technical Complaints
 Novocure Inc | |
 United States, New Hampshire, Portsmouth | |
 Jul 16, 2026 | |
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Description: Manager, Technical Complaints Hybrid / Full Time / Portsmouth, NH At Novocure, we're working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes to that mission - and as Manager, Technical Complaints, you'll play a critical role in ensuring our global complaint handling program remains compliant, efficient, and inspection-ready while helping lead one of the company's most significant quality system transformations. ABOUT THE ROLE We are seeking an experienced medical device quality leader to own Novocure's global technical complaint handling process. This position combines people leadership, quality systems expertise, and business process ownership. You will lead a global team, partner with stakeholders across Quality, Medical Safety, Regulatory Affairs, Global Technical Services, IT, Manufacturing, R&D and Patient Experience, and serve as the business lead for the migration from SAP to Veeva Vault Quality. WHAT YOU'LL DO
ABOUT YOU You are an experienced medical device quality professional who enjoys improving processes as much as developing people. You understand complaint handling regulations, know how to translate data into meaningful business insights, and have successfully led cross-functional initiatives. You remain calm under pressure, communicate effectively with diverse stakeholders, and thrive in environments undergoing meaningful change. Minimum Qualifications
Preferred Qualifications
HOW YOU'LL WORK
WHAT WE OFFER This pay range which Novocure expects to pay for this role at the time of this posting is $110,000 - $143,000/yr. This position is also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated. ABOUT NOVOCURE Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you'll connect, grow, and make a real difference. We're a company with the drive of a startup and the strength that comes with 25 years of success. Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers. Our patient-forward values - innovation - focus - drive - courage - trust - empathy #LI-RJ1 Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email NovocureRecruitingEEO@novocure.com If you're excited about this role, we encourage you to apply. | |