Commercial Auto Claims Adjuster - Remote

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We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today's way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We're looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We're excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

Hablas Espanol? Estamos buscando agentes de reclamaciones bilingues! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminologia de aseguranza en ingles y espanol.

Your Role:

As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately complex non-injury Commercial and Specialty claims. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster.

Your Work:

• Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage. Explains claims process, next steps, and outcomes to involved parties. Is the primary point of contact for auto physical damage questions.
• Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
• Takes inbound calls from customers and maintains an inventory of pending claims.
• Conducts coverage and liability investigations.
• Advises customers of available benefits, coverages, and liability outcomes.
• Coordinates and oversees the claims process; keeping customers informed.
• Negotiates estimating damages and supplements.
• Validates reparability and monitors repairs.
• Arranges towing, storage, and rental vehicles as needed.
• Addresses subrogation and total loss responsibilities.
• Ensures the insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance are adhered to.
• Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence.
• Supports other areas of claims as needed.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Work Schedule:

The expected schedule for this role is Sunday through Thursday, 8:00 AM to 5:00 PM Pacific Time (PT). Schedule requirements may change to support business and operational needs.

Virtual, on-camera training:

• Our paid training program is scheduled to begin on Monday, September 28, 2026.
• Training schedule: Monday-Friday from 8:00 am to 5:00 pm Pacific Time.

Required Experience, Education and Skills:

• High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
• Must meet work from home requirements including internet speeds and designated workspace.
• Ability to type 30 wpm.

What would make us excited about you?

• Bachelor's degree.
• Two or more years of customer service experience preferred. Prior insurance claims experience also preferred.
• Bilingual a plus!
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Strong Customer Service skills for both internal/external customers.
• Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively.
• Strong oral and written communication skills.
• Strong negotiation skills.
• Active contributor to team success.
• Flexibility to work between the hours of 7AM to 7PM PDT, including weekends and/or holidays.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at Mobilitas?

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact jobs@mobilitasinsurance.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Mobilitas Insurance Group is an equal opportunity employer.

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