Information Systems Analyst

UC Davis Health IT Facilities/Implementations group participates in planning, budgeting and implementation activities which provide desktop, voice, software, and ancillary systems for the Health System's need for construction, planning, and FIG projects across the health system.

As an Info Sys 2 you will be functioning as an installation technician for the IT Implementations team. This incumbent will complete tasks related to the staging and installation of various types of desktop/voice/printing equipment as is related to new construction, major/minor remodels, and relocations.

The incumbent will install new equipment, test connections to make sure the equipment is working properly and may be required to remove old equipment. The incumbent will also be required to clean up their work area, remove garbage and packaging materials and relocate to a dumpster, and may be required to answer questions for their customers.

In this position, it will be your job to stage and/or install UCDH desktop/voice/printing devices in projects inherent to new construction, major/minor remodels, and relocations. The incumbent will be required to comply with all construction site safety requirements, as well as any and all legal requirements.

This incumbent needs to be technically skilled and capable of using a wide variety of hardware and software tools, able to troubleshoot existing equipment, remove it, and install new equipment in its place. The incumbent may also be asked to test connections and provide instructions on how to use the equipment.

This is a client-facing role so this incumbent should have solid customer service skills and a professional demeanor.

Info Sys 2/3 Installation Technician Responsibilities:
Drive to UCDH sites
Troubleshoot existing equipment and remove or replace malfunctioning parts
Install new versions of equipment
Ensure that cables are managed properly and out of the way
Answer any questions that the customer may have about the equipment
Test connections to ensure they work properly
Clean up once the job is complete
Possess a solid technical skillset
Provide excellent customer service skills
Required to complete desktop/printing staging/installations to ensure the project stays on schedule prior to construction completion

Under the general supervision of IT Facilities/Implementations manager, the incumbent is responsible for overseeing and participating in design, development and overall FD&P, Planning, FIG and IT Facilities project deployment and support. Under minimal direction, this position will assist in managing small to medium construction and FIG projects and also assist with project tasks such as coordination with various teams, documentation, client equipment deployment, testing, validation and support during go-live. This position may be required to work extra hours and/or evenings or weekends - depending on the project requirements/schedule.

Apply By Date: 8/17/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• High school diploma, GED or equivalent work experience/training
• Demonstrated ability to organize/handle multiple projects at the same time, prioritize, and allocate resources to complete projects on schedule
• Proven analytical and organizational skills to assess, analyze, organize and monitor project progress and risks
• Demonstrated experience with providing technical triage and support for client devices like computers, printers, mobile devices, etc.
• Demonstrated experience configuring and installing computers and printers
• Experience in conducting technical assessments, preparing reports, and recommend results and solutions, concisely and clearly
• Proven experience with sound and independent decision-making skills
• Demonstrated ability to take direction and feedback, and follow proper project documentation procedures during the project life cycle
• Proven experience working with IT equipment, including but not limited to computers, printers, monitors etc.
• Build professional, cohesive and collaborative relationships with team members, customers and project stakeholders.
• Demonstrated ability to understand and explain technical problems in non-technical terms.
• Proven ability to work with high-level administrators, leaders, faculty, staff, technical programmers and unsophisticated users effectively
• Excellent communication (written and oral), interpersonal skills, tact and diplomacy appropriate for interfacing with wide range of administrators, faculty, staff, along with external vendors and other university campuses.
• Proven ability to handle and work effectively in a complex environment involving rapidly changing priorities, heavy workload, physical disruptions and highly fluid authority.
• Experience in troubleshooting network related issues
• Demonstrated ability to install software and troubleshoot and repair moderately complex problems
• Basic knowledge of incident response procedures
• Knowledge of the design, development and application of technology and systems to meet business needs
• Demonstrated skills to apply security controls to computer software and hardware
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance
• Experience troubleshooting and configuring wired and wireless communication equipment and related computer equipment, including application and operating systems software
• Ability to effectively prioritize and execute tasks in a high pressure environment

Preferred Qualifications

• Bachelor's degree in related area and/or equivalent experience/training
• One to three years of experience in an IT environment
• One to three years of experience in a healthcare or clinic environment
• Ability to handle irate customers with diplomacy and effectiveness. Translate problems into effective solutions and ability to communicate in a non-defensive and an empathetic manner
• Possess strong customer service skills and ability to maintain focus on tasks or issues on hand
• Ability to express helpful and positive attitude towards faculty, staff in various units in the hospital environment and within IT
• Skill in establishing rapport and credibility with others to convey a professional, collaborative and customer-oriented attitude.
• Working experience supporting and interacting a wide range of administrators, faculty, staff, along with external vendors and other university campuses.
• Experience with creating and maintaining technical and support documentation.
• Ability to work cohesively and quickly with other team members under pressure of deadlines and critical circumstances.
• Knowledge and experience working with desktop inventory and Service Now.

Key Responsibilities

• 50% - Project Implementation and Coordination
• 20% - Inventory / Asset / Equipment Management
• 20% - Software / New Technologies Management
• 5% - Safety and Work Ethics
• 5% - Other

Department Overview

Provide procurement, configuration, installation and go live support for the IT Facilities/Implementations team related to FP&D, Planning, FIG, construction and hospital initiative projects.

POSITION INFORMATION

• Salary or Pay Range: $33.33 - $59.48
• Salary Frequency: Hourly
• Salary Grade: 274
• UC Job Title: INFO SYS ANL 2 TX
• UC Job Code: 005461
• Number of Positions: 2
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Mon - Fri, 8am - 5pm
• Location: UCDHAS Building (HSP165), Rancho Cordova
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must pass a background check

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks