Patient Service Specialist-Access Center

Description

MaineHealth Corporate

Clerical/Administrative Support
Req #: 88668

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Summary:

Are you passionate about providing exceptional customer service and helping patients access the care they need? As a New Patient Access Representative, you will serve as the first point of contact for adults seeking primary care. As the "front door" to our practice, you'll create a welcoming first impression by guiding patients through the process of establishing care and ensuring they receive timely access to the right provider.

This role combines compassionate, patient-centered service with innovative scheduling technology to improve access to care. You'll leverage automated scheduling workflows, ticket scheduling, and outreach tools while collaborating with providers and care teams to deliver a seamless patient experience.

• Welcome new patients and provide a "red carpet" experience from their first interaction through their initial appointment.
• Guide patients through the new patient process, answering questions and setting clear expectations.
• Schedule new patient appointments accurately while matching patients with the most appropriate provider.
• Utilize technology, including ticket scheduling, automated outreach, and auto-dialer workflows, to improve patient access and scheduling efficiency.
• Manage appointment requests by proactively working scheduling queues, automated requests, and outreach opportunities to connect patients with available appointments.
• Coordinate outpatient follow-up appointments for patients transitioning from inpatient to outpatient care.
• Answer inbound calls professionally by assisting patients with scheduling needs, adding patients to waitlists, responding to callback requests, and resolving general appointment questions.
• Respond promptly to electronic messages and other patient communications.
• Complete patient registration by verifying demographic, insurance, and contact information.
• Accurately document patient interactions and scheduling activities in the electronic health record (EHR).
• Partner with providers, care teams, and operational staff to ensure timely access and an outstanding patient experience.

• Passion for delivering exceptional customer service and creating positive patient experiences.
• Strong communication, organizational, and problem-solving skills.
• Comfort working with technology and multiple software applications in a fast-paced environment.
• Ability to prioritize competing tasks while maintaining accuracy and attention to detail.
• Experience with healthcare scheduling, patient registration, or electronic health records (EHR) is preferred.
• Commitment to teamwork, collaboration, and improving access to care.

The Patient Service Specialist role ensures patient scheduling and referral needs are met while assisting in the general administrative and patient service needs of the practice.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact karla.medina@mainehealth.org

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.