Senior Client Marketing Manager

The Senior Client Marketing Manager (SCMM) is a recognized subject matter expert responsible for leading the strategy, development, and execution of client marketing programs for a portfolio of enterprise accounts. This role drives measurable impact on client engagement, registration, and revenue growth through innovative, data-driven marketing strategies.

Operating with a high degree of autonomy, the SCMM influences client and internal stakeholders, contributes to departmental strategy and planning, and plays a key role in shaping marketing best practices. This role also provides leadership, coaching, and guidance across the team while supporting broader organizational priorities.

• Lead the strategy and execution of client marketing programs for a portfolio of complex, multi-service, enterprise and enterprise-like accounts, driving significant impact on engagement, retention, and revenue growth.

• Own and manage large-scale, high-visibility marketing initiatives (e.g., enterprise launches, multi-channel campaigns, transitions) with minimal oversight.

• Serve as a recognized subject matter expert in client marketing, establishing best practices, frameworks, and standards across the team.

• Partner with senior client stakeholders and internal leadership to influence marketing strategy, priorities, and long-term engagement plans.

• Analyze performance data and trends to provide strategic recommendations that inform both client outcomes and broader team direction.

• Contribute to team planning efforts, including goal setting, operational improvements, and identifying opportunities for scale and efficiency.

• Lead cross-functional collaboration across marketing, client relations, and other internal teams to align on strategy and execution.

• Provide guidance, coaching, and delegation of work to junior team members and peers; review work to ensure quality and alignment with strategic objectives.

• Identify and drive process improvements, tools, and scalable solutions to enhance team performance and effectiveness.

Bachelor's Degree in marketing or related field required

8 years of professional experience in marketing required

• Strong proactive communication skills.

• Project management skills; ability to own projects from end-to-end.

• Highly organized with strong follow-through.

• Excellent relationship-building abilities.

• Strategic thinker with strong presentational skills.

• Self-starter capable of working independently.

• Ability to report out and articulate complex processes.

• Forward-thinking, anticipating client needs.

• Effectively handle escalations via efficient problem solving.

• Technical Proficiency: Knowledgeable and adept at Microsoft OS, including Microsoft Office, Excel, Outlook. Experience with Salesforce, Salesforce Marketing Cloud, and print-on-demand systems preferred.

• Must be results-oriented, highly motivated, able to function effectively under pressure. Must be detail-oriented, set high standards for quality, and have strong organizational skills.

• Prioritizes workload effectively by identifying high-priority tasks and proactively managing project timelines amid competing demands.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We're changing the world of work and family, and it starts with you. At Bright Horizons, you're the difference.

Life at Bright Horizons:

At Bright Horizons, you're more than your job title -you're the difference. Whether you're nurturing a child's first steps or supporting the systems behind the scenes, your work creates real impact. We're a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.