Patient Admin Specialist

As a vital member of a leading medical client, you'll play a pivotal role in shaping the patient experience from their very first interaction. This isn't just an administrative job; it's an opportunity to be the compassionate and efficient backbone of an outpatient clinical setting, directly impacting patient well-being and ensuring seamless daily operations. Your expertise will be crucial in coordinating new patient journeys, scheduling critical procedures, and maintaining the highest standards of care, making a tangible difference in the lives of patients every single day.

This role, supporting a prominent medical client of Aquent, focuses on new patient coordination, surgery scheduling, and essential front-office functions. You will support all administrative tasks necessary for smooth clinic operations while providing a compassionate, high-quality patient experience.

What You Will Do

• Patient Engagement & Registration: Serve as the primary point of contact at check-in and check-out. Warmly greet patients, assist with initial questions regarding appointments, payments, billing, and schedules, and apply foundational customer care standards.
• Insurance Verification: Accurately verify patient insurance information and ensure all necessary verifications and authorizations are complete before a patient's appointment.
• Patient Support: Proactively identify and resolve simple patient concerns, providing on-site service recovery when appropriate, and escalating complex issues through established clinic pathways.
• High-Volume Communication: Manage multi-line phone systems, handle a high volume of inbound and outbound calls, efficiently screen and route messages, and manage non-clinical patient CRM messages (escalating as needed).
• Provider Coordination: Maintain professional communication with clinic staff, physicians, and patients. Coordinate directly with providers regarding their scheduling preferences and immediately alert them to urgent patient needs.
• Referral & Appointment Management: Track and manage incoming referrals and schedule patient appointments promptly, adhering to strict scheduling and insurance eligibility guidelines.
• Information Management: Manage and distribute incoming faxes, mail, and clinic-specific documentation. Update and maintain internal paging directories, data collection databases, and process internal forms.
• Team Orientation: Welcome and help orient new administrative staff members to clinic workflows and best practices.

Specialized Contributions (Strong proficiency required in at least ONE):

• Medication Prior Authorization
• Specialized Data Collection & Coordination
• Cross-training to support multiple complex providers, services, and/or departments
• Dedicated New Patient Coordination

What You'll Bring

Must-Have Qualifications

• Education: High School Diploma or GED required.
• Experience: At least one (1) year of related healthcare or clinical administrative experience.
• Medical Knowledge: Essential understanding of basic medical terminology.
• Technical Skills: Strong knowledge of computers, Windows-based office software, and electronic medical records (EMR) systems.
• Communication: Exceptional written and verbal communication skills; a strong phone presence and comfort handling multi-line systems.
• Soft Skills: Must be deeply compassionate, friendly, and actively empathetic. Proven ability to listen actively, remain calm in stressful situations, and adjust communication style to fit the needs and understanding of the patient.
• Organization: Excellent time management skills with a proven ability to solve problems and seamlessly balance multiple clinical priorities.
• Certifications: None required.

Nice-to-Have Qualifications

• Prior hands-on experience using specific electronic medical records (EMR) software is highly preferred.

The target hiring compensation range for this role is $35.06 to $38.96 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.