Patient Experience Coordinator - Ambulatory (SPARK)

• Demonstrate positive and effective customer service that support departmental and hospital operations.
• Interact and provide positive and effective customer service to participants and families.
• Handle sensitive participant information and maintain strict confidentiality.
• Respond to routine inquiries about protocol, policies, and procedures.
• Resolve complex issues.
• Prepare for and attend morning team huddles.
• Collaborate and communicate with referring providers and researchers to facilitate management of complex participant issues.

• Utilize all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications.

• Monitor clinic activity to ensure the best possible participant experience. Assist with resolving customer service and scheduling issues.
• Respond to participants' needs and situations requiring escalated service response.
• Manage one or multiple researchers' concerns and intervene when appropriate to assist.

• High School Diploma / GED
• Bachelor's degree preferred.
• Minimum 2 years of related healthcare experience, related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.), and strong customer service experience.

• Full-Time
• Non-Exempt

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.