Patient Care Coordinator

Answer phone calls and facilitate the handling of informational and other requests by callers.

• Answer and analyze telephone requests.
• Triage and assess importance of telephone calls using problem-solving skills and take/route messages as appropriate.
• Transfer or direct calls to appropriate person or department.
• Schedule computerized patient appointments, diagnostic testing and referrals as requested.

Assist patients with appointments and coordinate provider orders.

• Greet patients warmly and professionally.
• Update patient information, as necessary.
• Complete appropriate paperwork for insurance pre-authorization; route to assigned areas.
• Collect and route patient copayments according to standard Clinic procedures.
• Coordinate/facilitate provider orders for further services, referrals, and additional follow-up patient appointments.

Assist Physician/Professional Staff with patient care.

• Collaborate with physician regarding patient care and relay instructions/medical advice to patient under supervision of physician.
• Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.

Process charges, insurance, and prior authorization.

• Obtain authorizations from insurance companies, employers, attorneys and work comp carriers for diagnostic testing, referrals and office visits as ordered by provider.
• Assist patient with insurance forms as requested and forward to appropriate department.

Perform miscellaneous Medical Record duties.

• Direct all patient correspondence (test results, referral letters, etc.) to provider for review and maintain file correspondence folders as necessary.

Perform miscellaneous clerical duties.

• Process medication refill requests in a timely manner.
• Retrieve and distribute mail.

Education and Experience:

• High School graduate or GED equivalent.
• Accurate and precise reading and writing skills.
• One-year previous medical office experience.

Knowledge, Skills, and Abilities:

• Patient centered, strong customer service orientation.
• Ability to handle multiple providers and/or priorities along with deadlines and troubleshoot and resolve problems.
• Ability to work independently, exhibit mature judgment and make sound decisions.
• Knowledge of medical terminology and ICD-9/CPT coding.
• Good human relations and organizational skills.
• Ability to type 45 wpm.
• Ability to handle confidential information with the utmost judgment and discretion.
• Proficiency with MS Office, including Word, Excel and Outlook.
• Knowledge of EMR spelling/grammar