Patient Care Coordinator

Job Title: Patient Care Coordinator

Location: Barnabas Health Medical Group

Department Name: UPA-DCMC Otolaryngology

Req #: 0000255096

Status: Hourly

Shift: Day

Pay Range: $23.50 - $29.90 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As a Patient Care Coordinator supporting the Department of Otolaryngology-Head and Neck Surgery, you'll help patients and providers navigate every detail of surgical and clinical care. From scheduling imaging and procedures to coordinating insurance authorizations and preparing patients for surgery, you'll keep information moving and help ensure each patient is clinically and financially prepared for their next step.

As a Patient Care Coordinator, a typical day might include the following:

• Coordinate day-to-day surgical and clinical activities, administrative tasks, scheduling, and patient care needs under the direction of physicians, the Practice Supervisor, and Director of Administration.
• Schedule imaging, audiology, testing, blood work, operative procedures, and post-operative appointments.
• Obtain and verify patient demographic and insurance information and coordinate precertification and preauthorization for imaging, procedures, and surgery.
• Coordinate operative schedules for supporting physicians, vendors, and specialists and ensure required clinical and business paperwork is completed before surgery.
• Confirm pre-operative instructions with patients as directed by physicians and help patients prepare for upcoming procedures.
• Complete SSI disability forms and Letters of Medical Necessity and explain insurance benefits to patients preparing for surgery.
• Track and forward test results to appropriate providers in a timely manner.
• Serve as a liaison between patients and providers regarding prescription refill requests and other patient care needs.
• Process medical record requests and respond to telephone and written inquiries from patients, physician offices, insurance companies, and other partners.
• Maintain timely communication with physicians, advanced practice providers, patients, hospitals, and insurance companies.
• Maintain patient confidentiality and comply with HIPAA requirements, applicable regulations, laws, and practice policies.

This role might be for you if:

• You enjoy helping patients navigate the healthcare system and making complex processes easier to understand.
• You're highly organized and comfortable managing multiple priorities at once.
• You communicate professionally, pleasantly, and effectively with patients, providers, and insurance companies.
• You're detail-oriented and understand the importance of accurate information and timely follow-through.
• You thrive in a fast-paced environment where priorities can shift throughout the day.
• You enjoy working collaboratively while also taking ownership of your responsibilities.
• Schedule: Day shift, Monday through Friday 8:00am-4:00pm, Full-Time, 35 hours per week

To be considered for this opportunity, you must have a high school diploma or equivalent. Candidates must have significant knowledge of Microsoft Word, Excel, PowerPoint, practice management software, and web-based software, along with the ability to perform multiple and diverse tasks simultaneously and prioritize workflow in a fast-paced environment. One year of experience working in a physician group practice is preferred, as is a bachelor's degree in a healthcare-related field such as Nursing, Surgical Technology, Athletic Training, Health Informatics, or a related field.