Product Installation Manager (ECI)

KLA
paid time off, tuition reimbursement, 401(k)
United States, New Jersey, Totowa
Sep 12, 2026
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Join KLA and Lead Complex Semiconductor Installations Around the World Are you energized by leading global teams, solving complex operational challenges, and delivering exceptional customer experiences? KLA is seeking a Product Installation Manager in our Totowa, NJ location to oversee the successful deployment of our industry-leading semiconductor inspection and metrology systems at customer sites worldwide. This is a highly visible leadership role that combines customer engagement, global coordination, operational excellence, and technical problem solving. You will partner closely with field teams, customers, manufacturing, engineering, and service organizations to ensure installations are completed safely, efficiently, and on schedule. If you thrive in a fast-paced environment and enjoy bringing people and resources together to achieve ambitious goals, we'd love to hear from you. What You'll Do As a Product Installation Manager, you will own the successful execution of installations and upgrades from shipment through customer acceptance, ensuring a seamless experience for our customers. Key responsibilities include: Lead and coordinate global installation and upgrade activities for KLA products. Directly and indirectly lead teams of Installation Engineers supporting customer sites worldwide. Develop installation schedules and optimize deployment of engineering resources. Coordinate site readiness, logistics, asset availability, and installation planning. Partner with Service, Manufacturing Operations, Product Support, Engineering, and regional teams to ensure successful execution. Manage installation escalations and drive timely resolution of technical or operational challenges. Monitor installation progress, key milestones, warranty starts, and customer satisfaction metrics. Ensure systems meet operational and quality standards before transfer to customer ownership. Support continuous improvement initiatives focused on installation efficiency, quality, and customer experience. Build trusted relationships with customers and internal stakeholders across a global organization. What Makes You Successful You're a collaborative leader who can navigate ambiguity, balance competing priorities, and keep complex programs moving forward. Successful candidates typically bring: Strong program or project management skills. Experience leading cross-functional teams in a matrixed environment. Excellent organizational and resource planning abilities. Strong analytical and problem-solving skills. Customer-focused mindset with the ability to build credibility and trust. Experience managing schedules, priorities, and escalations in a fast-paced environment. Strong communication and interpersonal skills. Ability to influence stakeholders and drive results without direct authority. Preferred Experience We're particularly interested in candidates with experience in semiconductor capital equipment, field service, installation management, or customer operations. Additional qualifications include: Experience servicing, manufacturing, installing, or supporting semiconductor capital equipment. Understanding of semiconductor manufacturing processes and wafer fabrication environments. Experience working with photolithography, metrology, process equipment, or related semiconductor technologies. Familiarity with customer-facing roles supporting complex technical products. Experience working in highly regulated manufacturing or cleanroom environments. Be able to travel at least 15% Why KLA? At KLA, our technology helps enable the next generation of innovation across the semiconductor industry. Our teams work on some of the most advanced technologies in the world while supporting customers who are driving breakthroughs in AI, high-performance computing, mobility, and advanced electronics. In this role, you'll have the opportunity to: Lead global, high-impact projects. Work directly with customers and industry experts. Develop leadership and operational management skills. Influence service excellence across a growing organization. Travel and collaborate with teams around the world. If you're passionate about leading people, solving operational challenges, and helping customers succeed with cutting-edge semiconductor technology, we encourage you to apply. Minimum Qualifications Bachelor's degree in a technical or scientific discipline. Chemistry, Engineering, Physics, or related fields are preferred. Base Pay Range: $104,000.00 - $176,800.00 Annually Primary Location: USA-NJ-Totowa-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us attalent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.