New

Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

Digital Federal Credit Union
paid time off, sick time, 401(k)
United States, Massachusetts, Marlborough
865 Donald Lynch Boulevard (Show on map)
Aug 18, 2026
Description Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages, as required. This includes answering general questions regarding loans in process, taking and processing applications, as well as answering general questions related to loans and the loan process. Taking additional call types will be required at times due to business needs. Must understand all DCU products, services, processes, and procedures. Proactively identify member needs and effectively cross sell appropriate products and services. Supports DCU's mission, vision and business goals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You'll Do: Answer inbound phone calls in a high-volume contact center. Efficiently assist members with inquiries about DCU loan products, the application process and other calls related to loan questions. Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards. Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review. Review required applicant documentation including income verification, purchase agreements etc. Adhere to borrower/lender compliance requirements and DCU's internal policies and procedures. Complete required trainings on compliance, DCU products/services and lending guidelines. Support DCU's Success Sharing Goals by referring and cross selling other DCU products and services. Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics. Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing. Answer general questions for and originate Mortgage and Home Equity applications. Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads and Senior Specialists Foster teamwork and strive to strengthen relationships between the Information Center Staff and staff in DCU's support departments. Accurately process transactions, file maintenance and all other member requests. Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Unions. Perform other job-related duties as assigned or requested. Complies with regulatory compliance and assigned training requirements. Essential Skills: High School diploma or equivalent 6 months prior contact center or 6 months lending experience required Additional Eligibility Requirements: Excellent communication and phone etiquette. Proficient computer skills and ability to learn new software. Strong troubleshooting, multitasking, organizational, and time management abilities. Location: Remote (MA, NH, GA only) Target Compensation: $21.50 - $24.10/hour Schedule: Choice of: 9:45-6:45 with every other Saturday 1-10pm Mon-Fri 4 day schedule 9:30am-8:30pm (includes every Saturday - Tue, Wed, or Thursday day off) Who We Are: What makes First Tech different? Click here to learn more! Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life. Employees are eligible for: * Traditional medical, dental, and vision coverage * Generous 401(k) match * Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually * Paid federal holidays * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria) Employment Statements: First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. *First Tech is not currently offering Visa transfer/sponsorship for this position.*