Student Supervisor Specialist I

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

The UGA Libraries advance the University of Georgia's mission by providing the best possible access to recorded knowledge, actively contributing to the success of students and faculty through teaching and research services provided in physical and virtual environments, exemplifying the University's strategic priority to serve the people of Georgia and beyond, and upholding the University's commitment to diversity and inclusion. A member of the Association of Research Libraries with 75 faculty librarians and archivists, 150 staff and nearly 200 student workers, the UGA Libraries receive more than three million visits per year on average and provide services at nine locations across the Athens campus, among them the Main Library, Miller Learning Center, McBay Science Library, Special Collections Libraries and Music, Art and Education branch libraries. The UGA Libraries offer nationally distinctive special collections related to Georgia's history, politics, and public policy, and preserves one of the foremost media collections in public broadcasting. The UGA Libraries provide IT support for Georgia Library Learning Online ( GALILEO), Georgia's statewide virtual library initiative, and is home to the UGA Press and Georgia Review literary journal. Please visit libs.uga.edu for more information.

Tuesday-Saturday; 8 hrs/day typically 10am-7pm Schedule is subject to change during breaks, intersession, and home football game days.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

High school diploma or equivalent

Supervisory or training experience preferred.
Microsoft Office Suite and Teams experience preferred.

Under the direction of the McBay Science Library User Services Desk Coordinator, the Student Supervisor Specialist I attends to library patron requests at the service desk as well as via phone and email with regard to the circulation of books, media, loanable technology, course reserves, and resource sharing materials; provides information about the library and its resources; and participates in hiring, training, and coordination of student employees.

Additional responsibilities include: processes materials, maintains accurate patron records, and adds item records as needed; handles specialized services including issuing borrowers' cards, placing and clearing student registration holds, answering inquiries concerning library obligations and interpreting policies, rules, and regulations.

This position serves as the person in charge in the absence of the User Services Desk Coordinator or the Lead Student Supervisor.This position may also collaborate with Security at night and on the weekends and in cases of emergency situations.

Work is performed in a team environment under general supervision following established practices and procedures.

Work schedule is typically Tuesday-Saturday, 10am-7pm. Schedule is subject to change during breaks, intersession, and home football game days.

Ability to deal tactfully and courteously with library patrons;

Typical for Office environment

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Provides Service Desk Support by:
* working regular shifts at the service desks for key library locations providing patrons with circulation, reserves, and resource sharing services
* providing basic research information to walk-in patrons
* troubleshooting and reporting issues with public printing, scanning, and reservations for study areas
* performing specialized circulation services such as creating and updating accounts; taking payments for lost and damaged materials;
* clearing holds on patron accounts in Libraries' and Registrar's systems
* serving as a resource and supervising student assistants on the desk
* interpreting policies and procedures and resolving disputes

Collaborates with the Lead Student Supervisor in hiring, training and supervising student assistants by:
* reviewing applications, interviewing, and providing feedback for hiring decisions
* training and mentoring student assistants
* evaluating and providing feedback of student assistants performance
* recommending, reviewing, and providing feedback on student assistant training

Provides support for User Services by:
* providing patrons via email or phone with circulation or general information services
* placing and clearing holds on student records in both the Libraries' and Registrar's databases
* Resolving account issues
* recommending, reviewing, and providing feedback on procedures and workflows

Collaborates in the operation of the UGA Libraries' resource sharing activities (book retrieval, e-document delivery, GIL Express) by:
* advising patrons in the use of resource sharing services
* retrieving and preparing material for scanning, holds or transport; processing UGA and non- UGA materials
* routing materials appropriately

Other position-related responsibilities:
* Participates in unit and departmental meetings and projects
* Participates in library-wide communication by reading, responding to, and initiating information transmitted via GRAPEVINE (the UGA Libraries' listserv) and other communication tools, and appropriate library-wide or departmental meetings and asking questions, seeking clarification, or initiating discussion on library issues.
* Maintains flexibility and awareness of changes and needs in the department and Libraries by assuming similar duties and responsibilities as assigned.