SIH-SCHEDULING SPECIALIST

General Purpose of Job:

Provides Clerical duties including scheduling, referral review, and communication between referring Provider and Therapists regarding establishment and continuation of patient care.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Interviews patients to determine appropriate Therapist for scheduling.
• Reaches out to referring Providers to change/ adjust orders based on patient needs and specialized skills of Therapist.
• Communicates information verbally and documents within EPIC in clear and concise manner to assist with ongoing communication between team members in the clinic and outside the clinic
• Assists with managing Therapist schedules to meet needs within the clinic and at the hospital. Assists leadership with identifying concerns/ potential scheduling issues as they arise.
• Responsible for informing clinical staff of covered and non-covered services, limitations of benefits, and situations regarding out-of-pocket cost for the patients. Also, appropriate standards for patient's allowable visits, time frames, and how to minimize mistakes with reimbursement.
• Answers questions and directs patient to appropriate contacts within UMH Sparrow for questions related to billing/copays
• Displays a high level of organization and is capable of effective and efficient multi-tasking.
• Greets and checks in patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel; takes messages, contacts necessary person(s), and answers inquiries.
• Schedules Clinical evaluations, follow-up appointments, and other patient/client appointments. Obtains all necessary information needed for proper registration and billing.
• Working knowledge of diagnosis codes and treatment codes in order to obtain proper authorizations.
• Assumes responsibility for accurately registering Clinical patients, focusing on customer relations and promoting good will between patients, physicians, hospital and clinical staff.
• Assist patients and participants with completion of required paperwork; ensures accuracy and completeness of paperwork and enters persons into EPIC documentation.
• Accepts patient payments and enters information correctly into system
• Handles confidential information and maintains HIPPA compliance.
• Manages waitlist appropriately to decrease time lost to cancellations and increase efficiency of department
• Manages work queues for incoming orders and current patients identifying when patients need additional authorization
• Creates episodes for Outcomes Measurement for the Therapists with appropriate designations.
• Communicates with Therapists regarding any questions they may have related to scheduling needs.
• Assists with identifying patients who need follow up by their Therapist.
• Monitor supplies and order as needed; Organizing area and tidying clinic as needed
• Willingness to be trained in areas of need for the Rehabilitation Department
• Willingness to provide cross-coverage to other Community Hospital sites of care as able.
• Performs other duties as assigned