Product Support Engineer

COMPANY INTRODUCTION

TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our nine worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation. The corporate portfolio is one of diverse companies with financial strength and similar culture, who are focused on diversity, sustainability, growth and customer service.

A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. We offer a stable, family focused environment with support to accomplish personal and professional goals. Join the TLD team, and be a part of our continued success as the industry leader in the Ground Support Equipment industry.

POSITION SUMMARY

Develop and implement design solutions for products in the field and support all technical inquiries by the sales and service organizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support field technicians by troubleshooting electrical, mechanical, thermodynamic, hydraulic, and structural systems
• Answer technical inquiries from outside sales offices
• Review complex customer technical specifications for compliance
• Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies
• Write technical service bulletins for field implementation
• Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers
• Develop and monitor test procedures consistent with design criteria for field use
• Provide technical and design related feedback from sales and service to project engineers
• Submit engineering change requests for the purposes of improving product design
• Assist in writing and maintaining product technical manuals and datasheets
• Assist in coordinating technical training for service technicians and customers
• Other assignments as designated by Department Manager
• Adhere to standards and procedures in the pursuit of ISO 9001
• Maintain currency with respect to technical skills by attending training classes, technical courses, seminars, exhibitions, and trade shows as needed
• Other assignments as designated by Department Manager

QUALIFICATIONS AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong written, verbal, analytical and interpersonal skills
• Strong desire to work in a hands on environment where critical thinking is required

OTHER SKILLS AND ABILITIES:

• Computer skills: Design software including AutoCAD and Solidworks, MRP system experience, Microsoft Office, Adobe Acrobat, Adobe Photoshop.

EDUCATION:

• Bachelor's Degree in Mechanical Engineering or related

The Company is committed to protecting the confidentiality, integrity, and availability of its information assets in alignment with ISO 27001. All employees are required to follow information security policies, safeguard company data and systems, and promptly report any suspected security incidents or violations.