Shipping / Receiving Administrator

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of supply receiving, distribution and inventory activities. Ensure that billing for all services from vendors is accurate, timely and fully documented.

Depending on the operational requirements of the Patient Care Center (PCC), this position may include the "front office" functions of the Office Administrator as well as all of the functions listed below.

Provide the highest level of customer service is provided to patients, fellow employees and referral sources.
• Order all supplies as requested by Practitioners in a timely, professional manner in accordance with corporate guidelines.
• Receive, unpack, and distribute incoming shipments.
• Notify front office staff when received items are ready for fitting.
• Package and ship items necessary for efficient practice functions.
• Code and approve vendor invoices for payment.
• Maintain petty cash account per corporate guidelines.
• Maintain stockroom for efficient practice operations.
• Coordinate inventory process.
• Ensure the privacy and security of protected health information per HIPAA requirements
• Assist with quality assurance to ensure patient satisfaction with PCC services as necessary.
• Comply with the system of internal controls to ensure proper handling of supplies, vendor payments, petty cash and other items including billing system data entry and bank deposits.
• May receive, sort and distribute mail appropriately and in a timely manner.
• May compile and code A/P invoices per guidelines for approval.

Perform other duties or special projects as assigned.

Typically requires less than 1 year of related experience.

• Strong interpersonal, oral (including telephone) and written communication skills.
• Excellent organizational skills and the ability to manage multiple tasks.
• Proficiency with basic math and accounting skills
• Understanding of orthotics and prosthetic supplies and terminology
• Understanding of purchasing practices and principals
• Ability to take initiative and work independently
• Ability to work with handicapped individuals.
• Complete understanding of general office duties.
• Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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