Senior Manager, Revenue Cycle Program Management Office (PMO)

Patient Business Services

Provide leadership and execution support for revenue cycle
improvement initiatives across UCLA Health's end-to-end revenue cycle, which
supports billions in annual revenue and operations. As the Senior Manager of
the Revenue Cycle Program Management Office, you will oversee a portfolio of
projects focused on performance improvement, automation, technology deployment,
workflow redesign, and operational standardization. This role partners with
revenue cycle leaders, Information Technology, and other stakeholders to
strengthen project execution, improve financial and operational performance,
support sustainable process improvements, and advance initiatives across
patient access, coding, revenue integrity, billing, and collections.

In this role, you will:

* Manage a portfolio of revenue cycle projects, including feasibility and
impact analysis, project planning, milestone tracking, risk management,
prioritization, and delivery within established PMO frameworks.

* Partner with operational leaders and stakeholders to implement performance
improvement initiatives across patient access, coding, revenue integrity,
billing, and collections, including workflow redesign and process
standardization.

* Support implementation of automation and technology solutions by coordinating
with Information Technology and operational teams on system enhancements,
testing, deployment, issue resolution, adoption, and performance monitoring.

* Monitor project and improvement outcomes against defined key performance
indicators, identify barriers or risks, and provide status updates and
recommendations to leadership.

* Coordinate training, communications, stakeholder engagement, and other change
management activities to support adoption of new processes, systems, and
workflows.

* Maintain standardized project management tools, documentation, and standard
operating procedures to support consistency, accountability, and sustained
improvements across revenue cycle teams.

* Recruit, train, mentor, and develop PMO staff and analysts through work
assignment, performance management, coaching, and professional development
while promoting accountability, innovation, and continuous improvement.

Required

* Bachelor's degree in healthcare administration, business, or a related field.

* Five or more years of experience in hospital-based revenue cycle operations,
performance improvement, or healthcare consulting.

* Three or more years of experience leading projects to implement automation or
technological enhancements within hospital or health system revenue cycle
programs.

* Strong knowledge of healthcare revenue cycle operations, concepts, policies,
and their impact throughout the organization.

* Strong project management skills with the ability to organize work, manage
multiple priorities, meet deadlines, and delegate assignments efficiently.

* Strong critical thinking and problem-solving skills with the ability to
troubleshoot, analyze, and interpret complex data and systems.

* Strong written, verbal, and interpersonal communication skills with the
ability to clearly convey complex revenue cycle information.

* Strong knowledge of metrics, analytics, and data synthesis in healthcare
revenue management.

* Demonstrated ability to lead transformation initiatives and support
measurable financial improvements.

* Demonstrated familiarity with electronic health record systems such as Epic.

* Demonstrated knowledge of continuous improvement methodologies such as Lean
and Six Sigma.

Preferred

* Master's degree in healthcare administration, public health, or business.

* HFMA certification.

* Lean Six Sigma, Agile, PMP, PgMP, and/or PfMP certification.

* Epic certification.

* Strong knowledge of payer requirements and reimbursement methodologies.

* Demonstrated knowledge of procurement processes, including requests for
information and requests for proposal.

* Familiarity with regulations and compliance requirements relevant to revenue
cycle workflows, including the No Surprises Act, AB 1020, and Knox-Keene.