Front Office Lead

Location:

Department:

Shift:

Standard Weekly Hours:

Summary:

The Front Office Lead serves as the primary coordinator and point of contact for daily front office operations within the clinic. This position supports the management team by overseeing the activities of front office medical receptionists related to patient registration, scheduling, billing, and phone coverage. The Front Office Lead ensures the delivery of compassionate, professional, and efficient service to patients and families while maintaining effective workflow and communication across the team.

Education & Experience:

• High School Diploma or equivalent required

• 2 years of medical office experience required

• Knowledge of medical billing, patient registration, and insurance verification processes

• Proficient in electronic medical record (EMR) and practice management systems.

• Progressive operational experience, collections and insurance verification experience preferred.

Hours (Clinic Hours)

• Monday to Friday: 7:00am to 10:00pm

• Saturday & Sunday: 10:30am to 10:00pm

About Us:

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.