Payments Associate - Payment Operations

SUMMARY:

The payment areas include ACH,Wireand other real-time payment channels.The payment areas handle processing of payment receipt and delivery for all customers. The primary responsibilities include handling the flow of transactions and working to ensure proper andtimelyposting of payments. The payment area strives to provide excellent internal and external customer support for existing consumer and business accounts.

The Payments Associate performs a variety of daily tasks including processing payment transactions, reviewing reports, andperformbalancing duties.Responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questionsregardingpayment processing. This position must work collaboratively with all departments within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge,skilland/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ensuresaccurateandtimelyprocessing of payments functions.

Collaborates with peers and leaders effectively.

Demonstrates a willingness to change processes and technological capabilities.

Learnsnew systems and processingin order tostreamline and scale work.

Performs work within customer service level expectations and key vendor processing timelines.

Performs daily work as defined with accuracy.

Performs transactions within associated compliance requirements.

Analyzes transactional risk and reasonablenessin accordance withbank guidelines.

Performs balancing duties to ensure that systems are inbalanceand exceptions are cleared.

OTHERREQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.You will also be expected to complete all assigned compliance trainingin a timely manner.

Professional demeanor in appearance, interpersonal relations, workethicand attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative andsolutions-oriented manner.

Ability to interact effectively within a team and with customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined.

Strong organizational and prioritization skills.

Team player with a positive outlook.

Proficient with Microsoft Office Products including Outlook,Wordand Excel.

Ability to understand andutilizebanking industry technology.

High school diploma or general education degree (GED)required.

Experience in banking or other financial institution preferred.