Pace Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Pace Specialist

Location(s): Los Angeles, CA
(Remote)

Travel Requirements

• Candidate will need to travel as needed.
• Travel will involve traveling to certain locations for training sessions.

• Associate degree, or college, or military experience in a related technical field.
• Strong technical/electrical background required.
• Biomedical, med tech, or similar hands on technical experience is a plus.
• Open to:
  • Entry level candidates with technical training
  • Candidates transitioning from the military
• Minimum level: Foundation-level technical education or equivalent hands on training.

1. Strong customer communication skills; ability to interact directly with clients.
2. Technical acumen - ability to understand software, support peers, and troubleshoot.
3. Ability to repair/diagnose equipment and perform technical issue resolution.
4. Team-oriented mindset; works well with cross functional teams.
5. Ability to lead training on software updates for peer groups.

• Imaging service experience (military or private sector).
• Experience working in biomedical or hospital environments.

• Role involves training peers across approx. 100 training sessions, each 2 days long.
• Individual trainer is expected to deliver 15-20 sessions.

• Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.
• As a subjectmatter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
• After the full launch of the PACE software, you will play a key role in the hypercare phase for 30 to 90 days, depending on the speed and success of the transition.
• Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.

• You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies organizations' imaging equipment at customer sites.
• You are the "Face of organization" to the customer.
• You support a variety of diagnostic imaging equipment.
• You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
• You report to the Regional Service Manager at Company's Medical Solutions as a CSE.

• 08:00 - 05:00 during the first year.
• After FTE conversion, the shift may change to later hours, including potential shift differentials.