Manager, Revenue Operations Analytics (ROPS)

Posting Date

Would you like to work for a company with Core Values such as TEAM and FUN? Do you want your work to make a difference? Are you looking to build your career in healthcare and have a passion for growth and development? Then, join our growing team, which offers abundant opportunities to develop your professional and personal skills, advance your career, and positively impact our patients' lives.

At DaVita, our mission is to be the provider, partner, and employer of choice! As a key member leading our team of Analysts, you will play a critical role in collaboration with teams across our Revenue Operations department for developing analysis deep dives and action plans, bulk remediation and tracking projects, teammate growth and development, improving yield and efficiency, and supporting our insurance and internal partners. This includes but is not limited to developing and supporting strategic recommendations across the team and department in key focus areas, such as revenue strategy, process improvements, and operations innovations driven by numbers. Much of the role will be focused in employee growth and development, strategy, efficiency and efficacy creation, and innovation. The role has a high level of visibility with senior leadership given as our team supports the highest impact issues, requires cross-functional collaboration, and overall ability to impact the bottom line. The right candidate will be expected to: 1) Develop people 2) effectively create and communicate key messages from analysis to propose and support partners in driving efficiencies 3) drive and lead projects start to finish.

The Revenue Operations Analytics Manager will be responsible for identifying and implementing opportunities within DaVita's revenue cycle, in collaboration with teams across the company, to grow DaVita's revenue and improve bottom-line performance within our Revenue Operations team (ROPS). The ROPS Analytics Manager is responsible for interacting with team leaders at all levels of the organization to develop, manage, evaluate, and make recommendations on projects that impact ROPS workforce, planning, and strategy.

Essential Function:

Team Development & People Leading Duties

• Provide daily supervision, direction, mentoring, coaching, performance management and teammate relations monitoring; escalate to Sr. Manager, as necessary.

• Monitor performance results to evaluate compliance, quality, production, and effectiveness of Analyst deliverables
• Understand and communicate DaVita company policies and procedures.
• Build effective and engaging learning content and other tip sheets or job aids for new policies and new or existing processes that will be utilized by the teammates.
• Support, communicate, and ensure departmental goals and objectives are achieved.

• Support, build, and promote a positive and collaborative culture across all teams.

• Assist Sr. Manager with teammate employment activity such as hiring, promoting, job performance, evaluations, timeclocks/PTO, and disciplinary action as required.

• Write and conduct teammate annual Performance Development Reviews (PDRs) and host career conversations as required.

• Maintain teammate records in compliance with DaVita policies and any applicable laws.
• Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures.

Reporting & Administration

• Gather sensitive reports, metrics, and communication

• Proactively provide updates and recommendations within executive presentations

• Measure and evaluate results to determine the direction of projects and resources
• Pull robust data sets and process maps when applicable
• Stay up to date on the technology innovations and relay appropriate messaging and training to the team

Program & Project Management

• Lead or actively participate in special projects.

• Serve as a liaison between the data analytics team and other departments to ensure business needs and performance metrics are met in an efficient and effective manner.

• Support the analytics team manager via business acumen and technical knowledge.

• Meet tight deadlines in a time sensitive and resource constrained project environment.

• Provide frequent updates to manager regarding the status of activities and initiatives.

• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business.

• Select and manage resources to accomplish project objectives

• Identify and influence strategic business relationships, internally and externally, between ROPS leadership teams

• Set priorities and direction for projects

• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities

Other Duties

• Champion the DaVita Mission and Values both internally and externally

• Attend team meetings, phone conferences, and training as scheduled or needed

• Perform other duties as assigned or required
• Abide by HIPPA

• Travel required: up to 5-10%

Perform other duties or projects as needed or assigned

The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. This job description does not constitute an employment contract.

Qualifications:

Required:

• Bachelors Degree in related field of study
• 3-4+ years in analytics
• 3+ years in people management experience
• Excellent interpersonal skills
• Strong leadership coaching and teammate development skills.
• Advanced skills in all Microsoft applications; Outlook, Word, PowerPoint, Excel, SharePoint, Visio, Teams
• Effective training and presentation skills
• Excellent written & verbal communication, including active listening & curiosity, across all teammate populations
• Strong stakeholder management skills; Ability to build and leverage relationships across all areas of the organization.
• Critical thinking, decision making, excellent executive presence.

Preferred:

• Working knowledge of ROPS teams, functions, systems, processes
• Model, coach, and influence effective & timely problem resolution across all levels of leadership
• Data analysis and/or process innovation and Analytical technical skills

Additional Success Factors

• Demonstrated drive, ambition, and strong sense of accountability
• Team player
• Ambitious and proactive
• Experience with various data analytics tools and processes (including SQL, database development and management, Tableau, Google Cloud, and data visualization)

Here is what you can expect when you join our Village:

• A "Community first, Company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure around the world. * High school diploma or equivalent required
• Minimum of three (3) years' healthcare reimbursement experience preferred ; experience with admissions, billing, and collections preferred
• Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred
• Basic computer skills and proficiency in MS Word, Excel, and Outlook required
• Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

Work Environment:

Level II - Low to Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual Demand:

Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

Teammate will be required to work on computer screen(s) for 8+ hours a day.

Physical Demand:

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.

• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

Language Skills:

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA:

DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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