Front Desk Coordinator, Rehabilitation Department

Job Title: Front Desk Coordinator

Location: Main Hospital - New Brunswick

Department Name: Physical Therapy-OP

Req #: 0000264866

Status: Hourly

Shift: Day

Pay Range: $23.68 - $28.42 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Setting the Stage

At RWJBarnabas Health, a positive patient experience begins from the moment a patient connects with our team. We are seeking an organized, customer-focused Front Desk Coordinator to support our Rehabilitation Department at the New Brunswick campus.

As an important member of the outpatient rehabilitation team, you'll help patients navigate their care by coordinating registration, scheduling, insurance verification, and other front-office activities. If you enjoy working with people, thriving in a fast-paced healthcare environment, and take pride in providing exceptional service, we'd love to meet you.

A Typical Day

As a Front Desk Coordinator, you'll serve as a key point of contact for patients while helping ensure the day-to-day operations of our outpatient rehabilitation services run smoothly. Your responsibilities may include:

• Welcoming patients and providing professional, courteous service throughout their visit.
• Completing patient registration and ensuring demographic and insurance information is accurate and up to date.
• Scheduling patient appointments and coordinating changes or follow-up visits as needed.
• Verifying insurance coverage and obtaining or confirming required authorizations for outpatient rehabilitation services.
• Answering telephone calls, responding to patient inquiries, and directing information to the appropriate team members.
• Utilizing electronic medical records, scheduling, and insurance verification systems to maintain accurate patient information.
• Managing email communication, documentation, filing, and other front-office responsibilities.
• Collaborating with clinical and administrative team members to support efficient patient flow and program operations.
• Communicating with patients, providers, insurance representatives, and other departments to resolve scheduling or registration concerns.
• Maintaining professionalism, accuracy, and exceptional customer service in a fast-paced environment.

This Role Might Be For You If...

• You enjoy being the person patients can rely on for a welcoming and helpful experience.
• You are highly organized and comfortable balancing multiple responsibilities at once.
• You communicate clearly and professionally, both in person and over the phone.
• You enjoy working as part of a collaborative healthcare team.
• You are comfortable navigating electronic medical records and other healthcare technology.
• You have strong attention to detail, particularly when working with scheduling, insurance, and patient information.
• You are flexible and can adapt as patient and departmental needs change throughout the day.

To Be Considered

Qualified candidates will possess:

• Previous administrative or office experience within a healthcare setting required
• Strong customer service and interpersonal skills
• Excellent verbal and written communication skills
• Experience with patient registration, appointment scheduling, insurance verification, and/or authorization processes preferred
• Proficiency with electronic medical records, medical scheduling systems, and insurance verification systems
• Strong knowledge of Microsoft Office Suite, including Outlook
• Excellent organizational skills with the ability to work effectively in a fast-paced environment
• Strong teamwork, communication, and flexibility to support interdisciplinary program operations
• Bilingual Spanish strongly preferred

Schedule:

• Working Shift: Monday-Friday
• Day Shift:
  • Monday, Tuesday & Thursday: 10:30AM-7:00PM
  • Wednesday & Friday: 9:00AM-5:30PM
  • Evening Hours May Be Required
• Full-Time, 40 hours per week.

Why RWJBarnabas Health

At RWJBarnabas Health, every team member contributes to creating exceptional experience for our patients. As a Front Desk Coordinator within Rehabilitation, you'll play an important role in helping patients access the services they need while supporting a collaborative team dedicated to their recovery and continued well-being.