Platform / CI Build Engineer

Join a leading global company, partnered with Aquent, that is at the forefront of digital innovation, delivering unparalleled experiences to millions worldwide. This organization thrives on a culture of engineering excellence, where cutting-edge technology meets creative problem-solving to build the critical infrastructure that powers our widely-loved products. Your work will directly contribute to enhancing developer productivity and ensuring the seamless operation of systems that impact users globally, playing a pivotal role in maintaining our position as an industry leader.

Are you a passionate and pragmatic engineer who thrives on solving complex technical challenges and empowering others? We are seeking a dynamic individual to step into a crucial role where you will be the backbone of our engineering teams, ensuring their daily operations run smoothly and efficiently. This is an exciting opportunity to make a tangible impact by optimizing our core development infrastructure, directly influencing the speed and quality of product delivery. You'll dive deep into build systems, troubleshoot critical issues, and champion the developer experience, driving innovation and reliability across our engineering ecosystem.

What You'll Do

• Provide hands-on support to mobile, backend, and data engineers, diagnosing and resolving intricate build and infrastructure challenges.
• Monitor, troubleshoot, and optimize continuous integration (CI) agents, ensuring their health, capacity, and stability, and resolving operational failures swiftly.
• Investigate CI failures, build flakiness, and performance bottlenecks, leading incidents to root-cause resolution and implementing preventative measures.
• Respond to urgent build requests, unblocking engineering teams and maintaining high development velocity.
• Collaborate closely with platform and developer experience teams, escalating critical decisions and incidents efficiently across ownership boundaries.
• Enhance existing operational runbooks and create new documentation to improve team response times and overall infrastructure reliability.
• Act as a first-line operational support, eliminating developer friction across CI/CD infrastructure and internal tooling.
• Drive development velocity and exert broad influence by routing and resolving requests across various platform and developer experience teams.
• Contribute significantly to monorepo migration efforts, with direct impact on local and pull-request iteration speeds.

Must-Have Qualifications

• Deep experience with platform and developer infrastructure.
• Broad understanding of scalable CI/CD pipelines and build infrastructure.
• Hands-on experience and familiarity with Bazel.
• A service-minded approach to first-line developer support, with a passion for enabling engineer productivity.
• High attention to detail combined with proactive problem-solving abilities.
• Operational flexibility and relentless follow-through on complex issues.
• Broad understanding of developer workflows, CI systems, build tools, and agent infrastructure, coupled with the ability to dive deep technically when systems break.
• Hands-on experience with large-scale platform infrastructure; comfortable operating and troubleshooting systems in production, not just designing them.
• Pragmatic and self-driven, comfortable navigating ambiguous issues by gathering context, identifying key stakeholders, executing solutions, and maintaining transparent communication.

Nice-to-Have Qualifications

• A self-driven and pragmatic mindset, with a strong enjoyment for improving developer productivity and enabling others.
• Experience operating in distributed, cross-timezone environments, balancing reactive developer support with proactive planned platform improvements.