Will Call I / Will Call & Operations Support Coordinator

Description:

The Will Call & Operations Support Coordinator provides administrative, customer service, and transactional accounting support for the operating company. This role serves as a key point of contact for customers picking up orders, processes payments and deposits, maintains documentation, supports compliance activities, and partners with internal teams to resolve operational issues and exceptions.

The ideal candidate is comfortable working in a warehouse environment, interacting with customers, handling financial transactions, and performing administrative tasks in support of daily operations.

• Assist customers with will call order pickups and payment processing.
• Serve as a point of contact for customers regarding order pickups and related inquiries.
• Process employee purchases in accordance with company procedures.
• Support daily warehouse and operational activities as needed.
• Maintain accurate records and documentation related to will call transactions.

• Process cash, check, and other manual payments received at the operating company.
• Prepare and complete deposits for payments collected onsite.
• Maintain and reconcile petty cash funds, including replenishments.
• Scan, organize, and maintain supporting documentation, including invoices, receiving packets, remittances, and customer records.
• Ensure appropriate documentation is retained in accordance with company procedures.
• Report discrepancies and documentation issues to internal processing teams for resolution.

• Maintain regulatory and compliance documentation, including food safety and USDA-related records as applicable.
• Support quality control processes by identifying, documenting, and reporting exceptions.
• Work with internal teams to ensure claims and supporting documentation are submitted accurately and timely.
• Assist with audits, record reviews, and documentation requests as needed.

• High School Diploma or GED required.

• 2+ years of experience in administrative support, accounts receivable, cash handling, customer service, office support, warehouse administration, or related operational support functions preferred.
• Experience processing payments, deposits, invoices, or other transactional accounting activities is preferred.
• Experience working in a fast-paced warehouse, distribution, or operations environment is a plus.

• Strong customer service and interpersonal skills.
• Comfortable interacting with customers in person and over the phone.
• Basic computer proficiency, including Microsoft Excel, Word, and Outlook.
• Strong attention to detail and accuracy when handling payments and documentation.
• Ability to organize and maintain records.
• Effective verbal and written communication skills.
• Strong problem-solving and multitasking abilities.

• Ability to work in a warehouse environment.
• Ability to stand, walk, sit, bend, and reach throughout the workday.
• Ability to occasionally lift and move up to 50 pounds.
• Ability to perform repetitive computer and administrative tasks.

• Comfortable working in a warehouse environment.
• Ability to lift up to 50 pounds.
• Comfortable interacting with customers.
• Basic computer skills (Excel, Word, Outlook).
• Experience handling cash, payments, deposits, invoices, or similar administrative/accounting functions preferred.
• Reliable attendance and ability to work the scheduled shift.

This version preserves the accounting responsibilities (payments, deposits, petty cash, invoice/document processing, compliance records) while positioning the role as an operations-focused hybrid position rather than a true finance role. That should better support the industrial classification while still attracting candidates with bookkeeping, accounts receivable, or administrative accounting experience.