MarTech Mobile Messaging Delivery Manager

Aquent is proud to partner with a leading organization that is revolutionizing how consumers engage with brands through cutting-edge mobile technology. In this role, you will have the unique opportunity to directly shape the future of digital communication, creating high-impact mobile messaging solutions that reach and engage millions of customers daily. By bridging the gap between marketing strategy and technical execution, your work will directly drive business growth and elevate the customer experience for some of the world's most beloved brands.

The Opportunity

We are seeking a dynamic Agile professional with a passion for mobile technology to drive the end-to-end delivery of critical mobile engagement channels. As an operational lead, you will guide a dedicated delivery team, translating strategic marketing visions into tangible, user-facing features. You will focus on high-priority projects involving SMS, push notifications, and digital wallet messaging, ensuring every message is timely, relevant, and highly effective. This is an incredible opportunity to grow your career within a complex enterprise environment while making a tangible impact on how customers connect with their favorite brands.

What You'll Do

• Act as a key operational leader, managing the intake and prioritization of mobile messaging requests from various stakeholders.
• Translate complex marketing campaign needs and business requirements into clear, actionable user stories and detailed acceptance criteria.
• Drive the end-to-end delivery lifecycle for mobile engagement channels, including SMS, push notifications, and digital wallet messaging.
• Partner closely with Product Management, Technology, Marketing, and Operations teams to ensure alignment and consistent, predictable delivery using SAFe Agile practices.
• Maintain a meticulously groomed backlog in Jira, ensuring visibility, accuracy, and proper prioritization of tasks and dependencies.
• Facilitate core Agile ceremonies, including stand-ups, backlog refinement, sprint planning, reviews, and retrospectives, fostering a collaborative and efficient team environment.
• Proactively track progress, identify and remove impediments, and coordinate across various technology and business partners to keep projects on schedule.
• Identify and communicate potential delivery risks, dependencies, and scope changes early, proposing effective mitigation strategies to leadership.
• Ensure all deliveries adhere to applicable governance, risk, and compliance requirements, particularly in regulated environments.
• Support comprehensive release planning and documentation, ensuring smooth, compliant, and successful deployments.
• Coordinate story-level delivery across multiple teams, ensuring readiness for production release through thorough documentation, testing completion, and necessary approvals.
• Contribute to reporting and visibility into work in progress, completed initiatives, and upcoming priorities, providing transparency to stakeholders.

Must-Have Qualifications

• 3+ years of hands-on experience in an Agile delivery role such as Product Owner, Scrum Master, Business Analyst, or a similar blended role.
• Demonstrated working knowledge of SAFe Agile concepts, including PI planning, features/epics, dependencies, and core ceremonies.
• Proven experience delivering capabilities within the mobile messaging ecosystem, specifically with SMS, push notifications, in-app/mobile notifications, mobile wallet messaging, or multi-channel journey execution.
• Extensive experience in writing clear and concise user stories and acceptance criteria, coupled with a strong track record of partnering effectively with engineering and QA teams throughout the delivery process.
• Proficiency in using Agile tooling such as Jira.
• Exceptional communication skills, with the ability to effectively coordinate and collaborate across a complex, matrixed organizational structure.
• Strong aptitude for story writing, backlog refinement, and acceptance criteria development with a delivery validation mindset.
• Excellent facilitation, organizational, and follow-through skills.
• A solid understanding of dependency and risk management, along with effective stakeholder communication abilities.
• Comfort and proficiency in working with technical teams, translating intricate business needs into executable work items.

Nice-to-Have Qualifications

• SAFe certification (e.g., SAFe POPM, SSM) or an equivalent Agile certification (e.g., CSM, PSM, CSPO).
• Experience supporting MarTech platforms and campaign enablement tools, such as journey orchestration platforms, messaging providers, and consent/preferences management systems.
• Familiarity with release governance processes in regulated environments.
• An understanding of testing practices, including UAT coordination, regression considerations, and basic API/event knowledge.