Software Engineer - Customer Experience Engineering

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Customers are taking Snowflake into increasingly ambitious workloads, and they expect the product itself to guide them through complexity. The Customer Experience Engineering (CXE) team builds the intelligent product capabilities that make this possible. We turn diagnostic telemetry, operational signals and technical knowledge, both structured and unstructured, into AI-powered features inside Snowflake that help customers understand, diagnose and resolve problems on their own.

We design LLM-powered applications and agentic systems, backed by solid backend engineering, and ship them to production at Snowflake scale. We're looking for a Senior Software Engineer to join us. You'll own products from design through launch, and you'll use AI tools in your own engineering workflow

Location: Menlo Park, CA - Hybrid

In this role you will:

• Implement well-scoped tasks and projects across our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services, with input from other team members.

• Learn to engage in all aspects of the software lifecycle, from design through supporting the deployment.

• Show accountability for the quality, completeness, and customer experience of the work you own.

• Seek feedback and incorporate input from peers, stakeholders, and design reviews.

• Learn the design of the components you work in, including requirements, use cases, and architecture, and begin developing proficiency in a specific feature area.

• Participate in all aspects of engineering: development, testing, bug fixing and triage, and support rotation.

• Collaborate within a cross-functional team, including product management and design.

• Know when to ask for help in order to make progress and avoid unnecessary rework.

Our ideal Software Engineer will have:

• B.S. or M.S. degree in CS, MIS, or equivalent discipline

• Internship or professional experience is a plus

• Working knowledge of modern application design, good API design patterns, and the basics of performance and scale

• Proficiency in at least one of the following (bonus for more than one): Python, Java, Scala, GoLang

• Familiarity with software engineering best practices: unit testing, code reviews, and design documentation

• Ability to debug your own code, and an interest in building strong troubleshooting skills in a cloud environment

• Ability to write high-quality, readable code that is readily maintainable by others, with consideration for performance, operability, and maintainability

• Great communication skills, both verbal and written, and an interest in working with a diverse set of peers and external developers

• A desire to contribute to the positive morale of the team, help new hires and interns onboard, and work on what the team needs

• Genuine enjoyment of the art of building great software, and a love of learning new things

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $128,000 - $184,000.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

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