Software Engineer

Aquent is proud to partner with a leading global technology company that connects billions of people worldwide, and we are seeking a talented engineer to have a direct hand in shaping the real-time experiences of millions of users across the globe. In this dynamic role, you will join a critical team dedicated to enhancing the live content creation experience, ensuring creators can connect with their audiences seamlessly and without interruption. As a key problem-solver, you will own complex production issues from detection to resolution, making a tangible difference in the daily lives of creators and viewers alike while directly elevating the reliability and stability of a high-visibility platform driving the future of digital connection.

What You'll Do

• Participate in the on-call rotation for live content creation surfaces, expertly triaging, investigating, mitigating, and conducting root cause analysis for production issues.
• Debug and resolve complex issues spanning both web frontend and backend services within the live content creation stack.
• Deliver impactful bug fixes, implement crucial reliability improvements, and develop small to medium-sized features that enhance the platform.
• Proactively improve the health of on-call operations by reducing alert noise, refining runbooks, and implementing robust monitoring, logging, and dashboards.
• Develop and maintain comprehensive tests to ensure the stability and functionality of critical live content creation flows.
• Document findings and solutions thoroughly, contributing to a strong knowledge base for the team.

Must-Have Qualifications

• 5+ years of professional software engineering experience.
• Bachelor's degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.
• Strong web development expertise with JavaScript or TypeScript and React.
• Robust backend development experience, including building and debugging server-side services and APIs.
• Demonstrated ability to work independently, taking ambiguous production issues from identification to resolution, and knowing when to escalate.
• Extensive experience with production support and on-call duties in a high-traffic consumer product environment, covering triage, debugging, mitigation, and root cause analysis of live issues.
• Comfort navigating and making safe, effective changes within a large, established codebase with minimal onboarding support.
• Excellent written communication skills, essential for asynchronous collaboration and comprehensive documentation.

Nice-to-Have Qualifications

• Experience with live video, streaming, or real-time media systems.
• Experience with GraphQL.
• Background in reliability engineering, observability, or incident response.
• Experience working with distributed or globally located teams.