Assistant Executive Director

Schedule: Monday-Friday | 9:00 AM-5:30 PM
Salary: $65,000-$70,000 annually
Employment Type: Full-Time with full benefit package

Great Lakes Management is seeking a motivated, relationship-driven Assistant Executive Director to join our senior living leadership team!

This is an exciting opportunity for a professional who enjoys building relationships, supporting sales and occupancy growth, and making a positive difference in the lives of seniors.

The Assistant Executive Director works closely with the Executive Director and Director of Sales to support community occupancy goals, develop relationships with prospective residents and families, and ensure a welcoming, seamless move-in experience.

In addition to supporting sales initiatives, this position plays an important role in daily community operations, resident satisfaction, service coordination, and leadership support.

The ideal candidate is organized, personable, proactive, and passionate about creating an exceptional experience for residents, families, and team members.

Sales & Occupancy Growth

• Partner with the Director of Sales and Executive Director to support community sales initiatives and occupancy goals.
• Build and maintain relationships with prospective residents, families, and referral sources.
• Conduct community tours, provide presentations, and communicate the benefits of community living.
• Assist with lead management, prospect follow-up, sales pipeline tracking, and conversion efforts.
• Support community marketing events, outreach initiatives, and referral development.
• Collaborate with the sales team to ensure an exceptional experience from initial inquiry through move-in.

Resident Move-Ins & Transitions

• Coordinate resident move-ins, including contract signings, service agreements, and required documentation.
• Welcome and orient new residents and families to the community.
• Partner with nursing, dining, and other departments to ensure smooth resident transitions.
• Assist with coordination of resident admissions and transitions from hospitals, rehabilitation centers, or other care settings.
• Help identify and resolve concerns that may impact resident satisfaction and retention.

Resident & Family Relations

• Develop positive, trusting relationships with residents and families.
• Serve as a resource for questions regarding community services, programs, and available resources.
• Assist with resident and family meetings, service discussions, and resolution of concerns.
• Promote a welcoming, engaging community environment that supports resident satisfaction and well-being.
• Maintain consistent communication with residents, families, and community leadership.

Community Operations & Leadership Support

• Support the Executive Director with daily community operations and departmental coordination.
• Collaborate with nursing, dining, life enrichment, and other departments to ensure quality resident services.
• Assist with staff recruitment, onboarding, and employee engagement initiatives.
• Support community events, resident programming, and internal communications.
• Assist with administrative responsibilities, reporting, and maintaining resident service materials.
• Provide leadership support in the Executive Director's absence within the scope of assigned responsibilities.

Regulatory Compliance & Resident Safety

• Support compliance with Minnesota Assisted Living regulations, including MN Statute 144G.
• Assist with resident concerns, complaint investigations, and appropriate follow-up.
• Support MAARC reporting, Individual Abuse Prevention Plans, and resident safety initiatives in collaboration with community leadership.
• Maintain confidentiality and promote a safe, respectful environment for residents and staff.

• Bachelor's degree in a related field with at least two years of experience in senior housing or assisted living, or a minimum of five years of direct experience in senior housing or assisted living services.
• Previous sales, marketing, or business development experience preferred.
• Licensed Assisted Living Director (LALD) preferred, or willingness to obtain licensure.
• Knowledge of Minnesota Assisted Living regulations, including MN Statute 144G.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to confidently conduct tours, communicate with prospective residents, and support sales initiatives.
• Experience working with seniors and understanding their unique needs.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable using computer systems, lead management tools, and Microsoft Office applications.
• Ability to work collaboratively with community leadership and departmental teams.
• Positive, professional, and service-oriented approach to leadership.

At Great Lakes Management, our mission is to make a positive difference in the lives of others. We are committed to creating exceptional living experiences for our residents while fostering a supportive and collaborative environment for our team members.

Our core values of Positivity, Resourcefulness, Accountability, Compassion, and Teamwork guide everything we do.

Join a growing organization where your leadership, relationship-building skills, and commitment to seniors can make a meaningful impact every day.