Solutions Engineer 1

Temple University's Information Technology Services Department is searching for a Solutions Engineer 1!

Become a part of the Temple family and you will have access to the following:
A hybrid work schedule
Full medical, dental, vision coverage
Paid time off
9 Federally Observed Paid Holidays
3 Personal Days
Tuition remission - eligible employees and their dependents can obtain a degree TUITION-FREE
A generous retirement plan and so much more!

Salary Range: $60,000 - $70,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Job Details
* This position requires a background check for PII/Cash Handling responsibilities.

Position Summary
The Solutions Engineer 1 manages programming for Temple University's Voice over IP (VoIP) infrastructure and audiovisual (AV) control and room automation deployed in classrooms and conference rooms across the university, providing technical support for these systems.

The VoIP component of the Solutions Engineer 1 role involves collaborating with the VoIP Architect to build, deploy, maintain, and support telephony solutions, including in-house systems, for the Telecommunications department. This includes Unified Communications platforms (VoIP), analog and SIP phones, gateways, voice recording, e911, and provisioning systems. The role requires advanced knowledge of the SIP stack and protocols that support a VoIP/UC platform. The Solutions Engineer 1 provisions services, resolves issues, and escalates unresolved problems to Tier 2. They also support internal staff, interface with end users, assist with upgrades, and conduct training to facilitate growth.

The AV component of the Solutions Engineer 1 role involves collaborating with Temple's AV Service team, end-user representatives, and vendors to program AMX control panels to ensure equipment operates correctly according to end-user specifications. The candidate must be on-site on the first day of installation for testing and validation, especially during high-volume periods such as summer renovations. Responsibilities include designing control panel layouts, consulting with end users, ensuring ADA compliance, updating devices with the latest firmware, and keeping interfaces up to date. Performs other duties as assigned.

Required Education and Experience
* Bachelor's degree
* At least 2 years of experience in a related telecommunications field
* Basic-level experience with complex VoIP infrastructures (SIP Proxies, Session Border Controllers, Media Servers, SIP Trunking)
* Basic-level experience with open-source telephony solutions (Asterisk, FreeSWITCH, OpenSIPs)
* General knowledge and experience with Linux and Windows server administration
* An equivalent combination of education and experience may be considered.

Preferred Education and Experience
* AMX and React.js programming experience

Required Skills and Abilities
* Basic level understanding of SIP stack and all protocols supporting a modern VoIP platform running on Linux operating systems
* Basic level understanding of TCP/IP, including IP Addressing, Subnetting, Virtual LANS (VLANS), Domain Name Service (DNS), and Dynamic Host Configuration Protocol. (DHCP)
* Proficient in the use of the Microsoft Office suite of programs, including Excel, Word, and Visio
* Demonstrated ability to work in a collaborative team-based environment, and to communicate well with IT and non-IT staff, with excellent written and verbal skills
* Ability to multitask and coordinate projects and trouble tickets with multiple outside vendors to ensure timely completion
* Ability to coordinate trouble tickets and ongoing projects with multiple parties to ensure timely completion
* Ability to work flexible schedules, including weekends, early mornings, nights and/or holidays, as necessary
* Ability to travel to all Temple University campuses, when necessary, that may not be accessible via public transportation

This position is assigned a hybrid work arrangement (on-campus and remote) - the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.