Salesforce Developer/Architect

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Salesforce Developer/Architect

Location(s): San Francisco, CA
(Remote)

Job Summary
We are seeking an experienced Salesforce Developer/Architect to support strategic initiatives focused on improving customer experience through the development and administration of Salesforce-based systems and tools. The ideal candidate will have strong expertise in Salesforce architecture, Service Cloud, Agentforce AI, Salesforce Data Cloud, AWS telephony integrations, and enterprise application development.

Key Responsibilities

• Design, develop, implement, and deploy scalable Salesforce solutions aligned with business requirements and industry best practices.
• Build and deploy autonomous AI agents using Salesforce Agentforce, including trust layer capabilities, prompt templates, and flows.
• Leverage Salesforce Data Cloud to unify customer data profiles and integrate enterprise data to support AI-driven decision-making.
• Integrate Amazon Connect and AWS telephony services with Salesforce Service Cloud to enable seamless voice-channel experiences.
• Develop and maintain Salesforce applications using Apex Classes, Apex Triggers, Batch Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Configure and enhance Salesforce Core Platform, Service Cloud, and Experience Cloud applications, including service console solutions, screen flows, actions, and recommendations.
• Design and implement automation using record-triggered flows, auto-launched flows, and other Salesforce workflow capabilities.
• Architect complex Service Cloud solutions involving multiple system integrations and coordinate implementation activities with cross-functional IT teams.
• Develop and maintain integrations using REST, SOAP, Bulk API, Streaming API, Change Data Capture, Platform Events, and Force.com APIs.
• Work with MuleSoft integrations and support the development of Operational Data Stores (ODS).
• Apply secure software development practices and object-oriented programming principles.
• Assess project scope, resource requirements, timelines, and implementation approaches for large and complex initiatives.
• Collaborate with project managers, team leads, business analysts, end users, stakeholders, partners, and vendors throughout the development lifecycle.
• Document business requirements, use cases, technical specifications, and test cases.
• Troubleshoot complex technical issues, recommend improvements, and ensure solutions comply with established software specifications and organizational standards.
• Communicate technical concepts effectively to technical and nontechnical audiences.
• Manage multiple priorities, meet project deadlines, and contribute effectively in both independent and collaborative work environments.

Required Qualifications

• Minimum 5 years of experience working as a Salesforce Administrator/Developer.
• Strong understanding of Salesforce architecture, products, processes, development standards, and best practices.
• Hands-on experience with Salesforce Core Platform, Service Cloud, and Experience Cloud.
• Minimum 5 years of experience with Apex Classes, Apex Triggers, Batch Apex, Lightning Web Components, Visualforce pages, integrations, and Salesforce APIs.
• Strong proficiency in SOQL and SOSL.
• Experience designing and implementing complex Service Cloud solutions involving multiple systems and cross-functional IT teams.
• Demonstrated experience building customer service solutions using Salesforce Flow, including record-triggered flows, auto-launched flows, screen flows, and workflow automation.
• Experience with integration technologies and protocols, including REST, SOAP, Bulk API, Streaming API, Change Data Capture, and Platform Events.
• Experience with MuleSoft integrations and ODS development.
• Proficiency in CSS, HTML, XML, JavaScript, jQuery, SQL, and other relevant programming technologies.
• Strong knowledge of software design, modification, implementation, deployment, object-oriented programming, and secure software development practices.
• Ability to translate business requirements into technical specifications and deliver solutions that meet defined requirements.
• Strong analytical, problem-solving, organizational, and project coordination skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a dynamic team environment while meeting deadlines.

Preferred Qualifications

• Hands-on experience building and deploying autonomous AI agents using Salesforce Agentforce.
• Experience with Salesforce Agentforce trust layer capabilities, prompt templates, and flows.
• Experience with Salesforce Data Cloud, customer data unification, and enterprise data integration.
• Strong experience integrating Amazon Connect or other AWS telephony services with Salesforce Service Cloud.
• Salesforce and/or Agentforce certifications.
• Experience assessing resources, estimating timelines, and planning technical delivery for large strategic projects.

Work Arrangement

• Schedule: Monday-Friday, 8 hours per day, 40 hours per week
• Non-local candidates will be considered.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.