ECM Lead Care Manager - Venice Family Clinic

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their ability to pay or personal circumstances. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across the Westside of Los Angeles, Inglewood, the South Bay and everywhere in between. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

Make a difference in the communities we serve as a Lead Care Manager with Venice Family Clinic's Enhanced Care Management (ECM) team. With guidance and direction from the Care Management Director, the ECM Lead Care Manager provides high-quality case management to eligible Venice Family Clinic patients with complex medical and social needs.

Key duties include:

• Providing case management services to medically and socially complex high-risk individuals.
• Perform outreach and meet in-person with clients for Enhanced Care Management enrollment; outreach will include in-person interaction with patients and their family members at Venice Family Clinic sites, where the patient lives, and/or where the patient prefers to access services in their community.
• Conduct a comprehensive assessment with each client, develop an individualized care plan, and provide appropriate information regarding referrals to ensure linkage.
• Provide intervention and support to client when appropriate; accompany client to scheduled medical appointments as needed.
• Maintain accurate and up to date information within client's chart and document per contract.
• Advocate with primary care providers to ensure access to quality treatment and/or care.
• Work closely with Medical Care Coordination team to ensure service plan progress.
• Attend clinical conferences, actively participate in multidisciplinary meetings, assist with reports, and perform other duties as assigned.

Salary range: $34.67 - $45.77 hourly

Required:

• Bachelor's degree in social work from an approved program and 1 year of relevant experience OR equivalent combination of education and experience.
• Knowledge of community resources, health education methods, advocacy, harm reduction, and general clinical knowledge.
• Ability to travel as needed within Los Angeles County to meet with clients and perform outreach.
• Ability to complete required program documentation.
• Ability to create and maintain boundaries with clients and discuss sensitive matters in a non-judgmental manner.
• Skill in managing multiple deadlines/demands, following through on assignments, and maintaining cooperative working relationships.
• Ability to work independently and as part of a group, and work effectively with people of diverse cultural and educational backgrounds.

Bilingual language skills in both English and Spanish (oral and written) is preferred.