Job Description
Managed File Transfer (MFT) L3 Lead
The MFT Lead will serve as a senior hands-on technical lead responsible for secure file-transfer delivery, L3 escalation support, technical governance, production recovery, and continuous improvement. The role will work closely with onshore and offshore teams, provide day-to-day technical direction, review deliverables, resolve complex issues, and ensure reliable execution across environments and external partner integrations.
Key Responsibilities
- Lead onboarding of new business requests for secure file transfers across internal systems and external partners.
- Design, configure, test, deploy, and support MFT interfaces using SFTP, FTPS, HTTPS, AS2, Connect:Direct, and related security controls.
- Configure, maintain, monitor, and troubleshoot IBM Sterling B2B Integrator workflows, trading partner connections, and associated MFT services.
- Manage partner certificate lifecycles, including certificate updates, planned rotation, validation, coordination, and post-change verification.
- Rotate and validate PGP public and private keys, coordinate key exchanges, troubleshoot encryption or decryption failures, and maintain supporting records.
- Configure and troubleshoot AS2 connections, including partner setup, certificates, message delivery, acknowledgements, and connectivity issues.
- Act as the L3 escalation point for complex MFT incidents; drive timely diagnosis, root cause analysis, permanent corrective actions, and prevention of recurrence.
- Recover files and restore end-to-end processing following unplanned maintenance, outages, interrupted transfers, or platform disruptions; validate completeness and prevent duplicate processing.
- Provide hands-on technical leadership for IBM Sterling B2B Integrator, EFT Globalscape, DMZ Gateway, NDM / IBM Connect:Direct, AWS S3, Kafka, Autosys, XL Deploy, and GitHub.
- Validate MFT interfaces in development, test, QA, and production environments, including post deployment and recovery validation.
- Support endpoint migrations, cleanups, password changes, service-account administration, platform upgrades, and legacy endpoint remediation.
- Coordinate with business, application, infrastructure, security, testing, and external partner teams to deliver secure and stable integrations.
- Guide the offshore team through solution design, troubleshooting, deployment readiness, peer reviews, incident recovery, and knowledge transfer.
- Create and maintain technical documents, process documents, MFT catalogs, partner contact and approval records, certificate and key inventories, operations runbooks, SOPs, SLAs, and communication procedures.
- Drive automation and continuous improvement, including MFT release automation, elimination of manual activities, MRAP implementation, role-based S3 account consolidation, dashboard enhancements, and ServiceNow intake improvements.
Required Technical Skills
- Strong hands-on experience with IBM Sterling B2B Integrator, including partner onboarding, operational support, monitoring, and troubleshooting.
- Strong hands-on experience with EFT Globalscape and DMZ Gateway.
- Strong experience with NDM / IBM Connect:Direct.
- Hands-on experience configuring and troubleshooting AS2 connections and partner integrations.
- Deep understanding of SFTP, FTPS, HTTPS, AS2, encryption, SSH authentication, certificates, keys, ciphers, and secure partner connectivity.
- Hands-on experience rotating partner certificates and managing certificate renewals or updates without service disruption.
- Hands-on experience rotating and validating PGP public and private keys and resolving encryption, decryption, signing, or verification issues.
- Experience recovering files and restoring processing after unplanned maintenance or platform interruption, including reconciliation and duplicate-prevention controls.
- Working knowledge of AWS S3 and Kafka integration patterns.
- Experience with Autosys, XL Deploy, GitHub, production deployment, monitoring, and troubleshooting.
- Experience supporting high-severity incidents, conducting root cause analysis, and implementing durable fixes.
- Ability to create automation scripts and improve release and operational processes.
Leadership and Collaboration Skills
- Demonstrated ability to remain hands-on while leading technical delivery and independently managing routine and complex MFT operations.
- Experience working with distributed onshore and offshore teams and providing clear technical guidance.
- Strong ownership, communication, stakeholder coordination, and problem-solving skills.
- Ability to review designs and code or configuration changes, enforce standards, and mentor engineers.
- Ability to participate in critical production support and planned implementation activities as required.
Preferred Qualifications
- Experience in enterprise or regulated environments with secure data-transfer requirements.
- Experience with ServiceNow-based request and incident workflows.
- Knowledge of release governance, operational controls, audit readiness, certificate and key governa nce, and production support practices.
Expected Outcomes
- Reliable and secure partner file-transfer services with timely incident resolution and controlled recovery.
- Accurate certificate and PGP key lifecycle management with clear ownership and validation evidence.
- Stable AS2 and other MFT interfaces supported by repeatable runbooks, monitoring, and operational controls.
- Improved offshore readiness through technical guidance, peer review, documentation, and knowledge transfer.
Salary Range- $110,000-$140,000 a year Location
Irvine, CA
Function
TECHNOLOGY
Role
Technical Lead
ID
436042
Skills
Manage File transfer(MFT)
Salary Range
$110,000 - $140,000 |
Tata Consultancy Services
$110,000 - $140,000
Oct 28, 2026