Medical Lab Coordinator - System Laboratory Operations

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Medical Lab Coordinator supports physician practices across the UNC Health system by coordinating, implementing, monitoring, and maintaining point-of-care testing (POCT) programs to ensure compliance with regulatory, accreditation, and patient safety standards. This role serves as a liaison between laboratory services, ambulatory clinics, nursing staff, providers, and operational leadership to promote high-quality testing practices and optimal patient care outcomes. The coordinator provides guidance, oversight, and support related to waived and non-waived testing performed in physician offices and ambulatory care settings.

Responsibilities:

Program Coordination & Compliance:

• Support POCT programs across physician practices and ambulatory clinics.
• Ensure compliance with CLIA, CAP, Joint Commission, OSHA, and infection prevention standards.
• Guide clinics in maintaining required documentation, including competency assessments, quality control, proficiency testing, corrective actions, and operator records.
• Conduct site audits and assist with regulatory inspections and survey readiness.
• Serve as a resource for clinic leadership and POCT super users on testing procedures and compliance requirements.

Quality Assurance & Testing Oversight:

• Develop and maintain quality control programs for POCT activities.
• Investigate testing discrepancies, quality concerns, and compliance issues; implement corrective actions.
• Partner with clinic leadership to standardize POCT workflows, policies, procedures, and training materials.
• Monitor quality and operational metrics to support continuous improvement initiatives.

Training & Education:

• Utilize a train-the-trainer model to certify clinic super users, educators, and leadership staff.
• Train and certify clinic staff on POCT equipment, procedures, quality standards, and documentation requirements.
• Serve as a subject matter expert for POCT operations, troubleshooting, and best practices.

Operational Support:

• Support POCT equipment selection, implementation, validation, maintenance, and connectivity.
• Collaborate with vendors, laboratory personnel, IT teams, and clinical operations leaders to resolve equipment and system issues.
• Maintain and update POCT policies and procedures.
• Support inventory management, reagent tracking, and supply standardization efforts.

Communication & Collaboration:

• Build collaborative relationships with physicians, practice managers, nursing leaders, laboratory staff, and operational teams.
• Participate in quality committees, interdisciplinary workgroups, and system-wide ambulatory testing initiatives.
• Communicate regulatory updates, policy changes, and best practices to clinic leadership.

Education Requirements:

• Bachelor's degree in Medical Laboratory Science

Licensure/Certification Requirements:

• ASCP certification (MLS/MT)

Professional Experience Requirements:

• Minimum of 3 years of laboratory, point-of-care testing, ambulatory operations, or clinical practice experience required.
• Knowledge of CLIA regulations and laboratory quality standards is required.
• Strong organizational, communication, and problem-solving skills.

Knowledge/Skills/and Abilities Requirements:

• Knowledge of laboratory quality management principles and POCT regulations.
• Ability to educate and influence clinical staff across multiple practice settings.
• Strong analytical and documentation skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency with Microsoft Office and healthcare information systems.
• Strong interpersonal and customer service skills.

Legal Employer: NC Health

Entity: Shared Services

Organization Unit: System Laboratory Operations

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$31.04 - $44.62 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.