Project Manager, Documentation

Meet the Team

Cisco is seeking a meticulous and analytical Customer Success Practice Maturity Project Manager to join our dynamic Global Partner Organization. In this role, you will be instrumental in evaluating and validating our partners' Customer Success capabilities against Cisco's rigorous practice maturity standards. You will leverage your strong audit background and analytical mindset to review high volumes of documentation, translating subjective evidence into objective, standardized assessments. If you find deep satisfaction in the rigor of a detailed document review and thrive when transforming complex documentation into clear, objective insights, we want you on our team! We are looking for someone who is energized by deep-dive evidence analysis and takes pride in maintaining high standards of precision throughout the evaluation process.

Your Impact
Execute comprehensive Desk Reviews-including thorough documentation reviews, evaluation of paper evidence, and the auditing of artifacts-to verify operational proof for Customer Success Practice Maturity Basic.
Analyze high-volume document submissions efficiently, maintaining a high standard of accuracy and attention to detail.
Evaluate both the "letter and spirit of the law" when reviewing evidence, determining whether partner submissions truly fulfill the overall principles of the required Practice Maturity skills.
Transform subjective language and qualitative evidence into objective, standardized, and defensible assessments.
Exercise sound, independent judgment and subjective evidence decision-making capabilities within established audit frameworks.
Articulate requirements, findings, and feedback clearly and professionally to Partners and internal Cisco stakeholders.
Champion key principles of Customer Success and the overarching phases of the LAER model (Land, Adopt, Expand, Renew) during partner evaluations and internal discussions.
Maintain a commanding professional presence, representing Cisco effectively when discussing Customer Success strategies and maturity standards with executive-level partners.

Minimum Qualifications
Minimum of 3 years of experience in a formal audit, compliance, quality assurance, or rigorous document-review role.

Proven experience handling high-volume document review and operational auditing processes.

Professional auditing background or relevant certifications (e.g., Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or equivalent).

Exceptional analytical mind and advanced analytical thinking skills, with the proven ability to synthesize complex, subjective information into structured outcomes.

Preferred Qualifications
Bachelor's degree in Business Administration, Finance, Auditing, Information Systems, or a related field.

Active Customer Success Manager (CSM) certification or equivalent industry-recognized Customer Success accreditation. Demonstrated understanding of key principles of Customer Success and the LAER model (Land, Adopt, Expand, Renew).

Outstanding verbal and written communication skills, with the ability to articulate complex requirements clearly to diverse audiences.
Strong executive presence and professional polish when interacting with internal stakeholders and external partners.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.