Student Health Medical Billing & Insurance Coordinator
Please see Special Instructions for more details.
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
Position Details
Classification Information
| Position Classification Title |
Department Assistant |
| FLSA |
Exempt |
| Position Class |
89822 |
Position Overview
| Join the Ramily! |
Join the Ramily!
Winston-Salem State University (
WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (
ACE).
WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina-known as the City of Arts and Innovation,
WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks |
| Position Summary |
Winston-Salem State University is seeking a Student Health Medical Billing & Insurance Coordinator to join the team in the Student Health Center.
The Alexander H. Ray Student Health Services Center (part of the Wellness Center) at Winston-Salem State University is an outpatient facility that provides a variety of health care services to the student population. The Student Health Medical Billing & Insurance Coordinator will handle administrative oversight of health insurance billing and the Student Health Insurance Plan (
SHIP) and work with external and internal partners to reconcile reports for accurate student billing. This position involves helping prospective and current undergraduate and graduate students, as well as their families, with understanding student health insurance programs, fees, and services.
Responsibilities of the Student Health Medical Billing & Insurance Coordinator include:
- Reconcile all claims with Explanation of Benefits reported by third party administrators as needed.
- Process insurance claims for students enrolled in insurance plans who receive covered services in the Wellness Center
- Manage all aspects of mandatory student insurance enrollment and waivers, including coordinating with Athletics Compliance to ensure proper enrollment for student-athletes.
- Reconcile insurance accounts and perform weekly uploads to maintain accurate student eligibility records.
- Coordinate with the Offices of the Registrar and Student Accounts to ensure proper SHIP billing, resolve discrepancies and address student concerns in a timely manner.
- Balance insurance claim receipts, refile claims when needed, and collect delinquent revenue.
- Balance insurance receivables and post to appropriate accounts.
- Extract reports from the EHR determine which insurance claims are ready to file.
- Prepare insurance claims for processing through the EHR on a regular schedule.
- Verify billing requirements, update accounts, and address inquiries related to student accounts and coverage.
- File all charges in a timely and accurate manner to ensure maximum payment, monitoring all claims through clearinghouse
- Communicate with insurance companies regarding claim status on any unpaid claims
- Problem-solve insurance claim rejections and denials, submission and receipts
- Match payments received and posting to the proper student's account.
- Respond to inquiries, analyze documents, and resolve eligibility and coverage-related issues.
- Proactively communicate with insurance company and clearinghouse representatives to resolve claims processing problems.
- Address insurance issues as they are received in person or via telephone, email, letters, faxes, etc.
- Assist students with problems associated with delayed claims, including email and phone communications with the third-party claims administrator to resolve specific problems.
- Communicate effectively with the Business Officer about insurance, claims and website maintenance processes and problems.
- Provide information and answers questions about the UNC system-endorsed health insurance plan, the insurance requirement, and the insurance submission process to campus groups, at SOAR, and in other venues.
- Assist co-workers as needed by preparing comprehensive packets to support insurance appeal recommendations.
- Cross-train non-clinical staff on medical insurance billing procedures
|
Position Information
| Position Number |
311551 |
| Working Position Title |
Student Health Medical Billing & Insurance Coordinator |
| Building and Room No. |
A.H. Ray Building, Student Health Services/ Room #249 |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
12 months |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
Not Mandatory |
| Normal Work Schedule |
8 am -5 pm; occasional evenings and weekends |
| Department Required Skills |
- Bachelors degree in a relevant field
- Prior experience with health insurance medical billing
|
| Preferred Years Experience, Skills, Training, Education |
- Degree in Health Services field preferred
- 2+ years customer service and data entry
- Experience in UNC System Student Health Insurance Plan (SHIP) preferred
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Understanding of terminology commonly used in reference to healthcare, health insurance, and related areas.
- Strong written and oral communication skills
- Excellent customer service skills
- Ability and willingness to learn as you go
- Creation, use and management of spreadsheets.
- Flexibility in managing multiple tasks during the same time period.
|
| Required License or Certification |
Possess a certification in medical billing, or obtain certification within one year of employment |
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| Salary |
Commensurate with education and experience |
| Open Date |
11/13/2026 |
| Close Date |
|
| Open Until Filled |
Yes |
| Special Instructions Summary |
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
- References List
Optional Documents
- Unofficial Transcript
|
Winston Salem State University
Commensurate with education and experience
medical insurance
Nov 13, 2026