Associate Implementation Engineer

Job Title: Associate Implementation Engineer

Location: Virtual Office, VA

Schedule/Shift: Remote work environment

Pay per hour: $38.00

Job Diva Number: 26-12268

Job summary

The Associate Implementation Engineer coordinates branch-facing activities to support the deployment of new routers. This role focuses on communication and coordination with branch stakeholders, IT project managers, and network teams to ensure timely installation and proper handling of retired devices. The position does not include router configuration or network activation.

Responsibilities

• Serve as the primary coordination contact for branch locations scheduled to receive new networking infrastructure hardware.
• Notify branch stakeholders of planned installation dates, timing, expectations, and any required onsite participation.
• Confirm branch stakeholders are informed and prepared before installation activities begin.
• Maintain clear, timely communication with branch contacts throughout the installation process.
• Identify scheduling conflicts, missing information, or site concerns and escalate them to the IT Project Manager.
• Provide branches with approved instructions for disposition, return, or handling of retired Versa devices.
• Confirm branch personnel understand disposition steps and timelines.
• Track device disposition status and follow up on outstanding actions.
• Maintain accurate records confirming retired devices are processed according to project requirements.
• Receive and process installation labor quotes from the 3rd Party Infrastructure Supplier.
• Review quotes for completeness and alignment with installation activities.
• Route quotes through the established review and approval process.
• Track quote status, approvals, and documentation to prevent installation delays.
• Escalate quote discrepancies or timing concerns to management.
• Collaborate with the IT Project Manager to support deployment schedules, communications, and issue escalation.
• Coordinate with the Network Build Team resource responsible for bringing each device online.
• Confirm branch contacts, supplier representatives, project stakeholders, and network resources have necessary information for installations.
• Maintain implementation trackers, status notes, and project documentation.
• Participate in project status meetings and provide updates on branch readiness, labor quotes, and device disposition.

Scope of Role

This role facilitates installation activities but does not configure, activate, troubleshoot, or bring network devices online. Technical activation and network configuration remain the responsibility of the assigned Network Build Team resource. The position is accountable for communication, coordination, documentation, quote processing, tracking, and timely escalation.

Qualifications

• High school diploma or equivalent required; associate degree in information technology, business, project management, or related field preferred.
• One to three years of experience in IT coordination, project support, vendor coordination, customer service, or related role preferred.
• Strong written and verbal communication skills.
• Demonstrated organization, attention to detail, and follow-through.
• Ability to manage multiple branch schedules and priorities in a fully remote work environment.
• Experience using ServiceNow, Oracle, and Microsoft applications including Outlook, Teams, Excel, and SharePoint for project tracking, communication, documentation, and administrative processing.

Desired Qualifications

• Experience supporting network, infrastructure, telecommunications, or multi-site technology deployment projects.
• Experience coordinating with third-party suppliers or field-service providers.
• Familiarity with labor quote review, approval workflows, project trackers, and equipment return processes.

Core Competencies

• Branch and customer communication
• Project coordination and schedule management
• Third-party supplier coordination
• Documentation and status tracking
• Attention to detail and ownership
• Risk identification and escalation
• Cross-functional collaboration
• Time management in a remote environment

Key Working Relationships

• Branch managers and designated branch points of contact
• IT Project Manager
• Network Build Team Resource
• 3rd Party Infrastructure Supplier
• Branch Technology leadership and supporting project stakeholders

Measures of Success

• Branches receive timely, accurate installation communications.
• Labor quotes are processed and tracked without avoidable delays.
• Retired Versa devices are removed properly and documented per project requirements.
• Open risks, conflicts, and missing information are escalated promptly.
• Project trackers and status updates remain accurate and current.
• Installation activities are coordinated effectively across branch, supplier, project, and network teams.

Schedule

Remote work environment

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

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