Custodial Operations Program Manager - 1st Shift

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Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Minimum Qualifications:

• High school diploma or equivalent.
• At least four years of progressively responsible experience in custodial services, building services, facilities operations, hospitality, environmental services, institutional services, or a closely related operational field.
• At least two years of experience leading, supervising, coordinating, or directing the work of employees in a custodial, facilities, service, or operational environment.
• Demonstrated experience managing custodial operations across multiple buildings, facilities, teams, or a large institutional service area.
• Demonstrated experience coordinating resources such as staffing, supplies, equipment, schedules, work priorities, inspections, or service requests.

Preferred Qualifications:

• At least six or more years of experience in commercial, institutional, higher education, healthcare, hospitality, corporate, or large-campus custodial operations.
• At least four or more years of direct supervisory experience in custodial services, building services, environmental services, facilities operations, or a related service operation.
• Demonstrated experience supporting or administering employee onboarding, training, coaching, performance feedback, or workforce development.
• Experience supervising custodial operations across multiple buildings or a large institutional campus area.
• Experience managing custodial supply ordering, inventory controls, product standardization, min/max systems, equipment deployment, purchasing coordination, or resource allocation.
• Experience developing, coordinating, or delivering employee onboarding and training programs.
• Experience using inspection data, service metrics, work-order trends, customer feedback, or staffing data to improve operations.
• Experience with APPA custodial standards, quality assurance programs, inspection systems, floor care, project cleaning, event support, emergency response, and service-level expectations.
• Experience using FAMIS, CMMS platforms, mobile work-management tools, electronic inspection platforms, inventory systems, scheduling systems, spreadsheets, or timekeeping systems.
• Experience supporting recruitment, interviews, employee evaluations, coaching, corrective action, progressive discipline, employee development, and retention efforts.
• Experience coordinating with maintenance, skilled trades, procurement, warehouse operations, event staff, emergency response partners, or campus customers.

Knowledge, Skills and Abilities:

The seven essential KSAs below consolidate technical, supervisory, operational, and communication requirements. Education and years of experience are stated only in the qualifications sections.

• Knowledge of commercial and institutional custodial practices, sanitation, floor care, cleaning products and equipment, workplace safety, PPE, and chemical-handling requirements.
• Knowledge of multi-facility service standards, including APPA custodial concepts, inventory control, resource planning, purchasing practices, and quality assurance.
• Skill in supervising, coaching, evaluating, and developing custodial personnel and coordinating onboarding and training across teams and shifts.
• Skill in developing, implementing, inspecting, and improving custodial procedures, service standards, and operating programs.
• Skill in using CMMS, inspection, inventory, scheduling, and spreadsheet systems to interpret data, monitor resources and expenditures, document results, and prepare management reports.
• Ability to independently set priorities and allocate staff, supplies, and equipment across assigned facilities and programs while balancing service needs, safety, and cost within delegated authority.
• Ability to communicate effectively, resolve employee and customer concerns, and coordinate with supervisors, campus partners, vendors, and senior leadership during routine and urgent conditions.

Qualification Equivalencies:

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.